Meriam Carla P.
100% Job Success

Expert Customer Service for Chat and Email with Salesforce Experience

As a Customer Service Support for more than 11 years from the TOP Call Centers in the country, I am looking to transition as a Virtual Assistant and offer my expertise in the freelancing world. Below are the skills that I can use to perform the job very well: -Experience in taking inbound calls for Prepaid cards, Car Navigation, a Telecommunications company, and retail store -Experience in chat and email support for a food delivery campaign in one of the largest companies in the US -Trained in using salesforce -Taken Udemy course in Zendesk as another CRM tool -Familiar with Google Sheets, Docs, and google sites -Organized and has good attention to details I am helping my customers without sacrificing the quality of my service by: -Displaying empathy whenever necessary -I am taking the time to listen because I know that what's easy for me might be very hard for other people. -When it's a dead end, I am transparent to the resolution. -By having good communication skills. -Multitasking, researching for a solution but following company guidelines. -By being efficient and quickly learn about products and services given by the client -Lastly, I can work with minimal supervision. Other Services I offer: Facebook, Instagram, and Youtube Engager and management Use of Canva to create images Familiar in: Shopify Communicate with suppliers Upload products via Oberlo Product Listing SEO Facebook Ads Social Media Analytics

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  • Virtual Assistance
  • Order Fulfillment
  • Answered Ticket
  • Social Media Website
  • Customer Satisfaction
  • Email Support
  • Order Tracking
  • Zendesk