Joy N.
Lagos, Nigeria
Customer Success/ Business Operations Expert
$8.00/hr
A highly skilled and dedicated Sales and customer support professional with over 8 years of building excellent customer/client relationships around the globe spanning sectors such as IT, Finance, Hospitality and Education.
I take delight in interacting with customers, providing information about products and services and resolving issues in a timely manner.
Key Skills:
- Strong relationship building skills
- Strong sales and Negotiation skills
- Highly customer centric. Ability to understand customers needs and exceed their expectations.
- Strong Leadership skills
- Excellent with inbound and outbound calls using a ticketing tool.
- Ability to work in a fast paced, SAAS environment.
- Experienced with working with various CRM tools; Zendesk, HubSpot, Trello.
- Excellent communication skills written and verbal.
- Highly organized with ability to multi-task.
- Good working experience of cloud computing - Microsoft Azure.
Work History
Operational Management Tutor for Business Course
5.00
Nov 24, 2021
-
Dec 17, 2021
"Joy was a knowledgeable, patient, and professional tutor who was very helpful with teaching/tutoring me in an operational course. It would have been nice if she could have been my teacher!"
Private earnings
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Skills
- Customer Support
- Marketing Data Analytics
- Account Management
- Data Cleaning
- Email Technical Support
- Product Management
- Business Operations
- Financial Analysis
- Tutoring
- Customer Service
- Project Management
- Email Communication
- Data Entry
- English
- Email Support