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Sohail A. Status: Offline
Rawalpindi, Pakistan
100% Job Success

Tech Support Professional | Windows, Network, and Software Specialist

✅ System Administrator Install, configure, and maintain Windows servers, operating systems, and related software. Manage Active Directory, group policies, and user account provisioning. Perform regular system updates, patches, and upgrades to ensure system stability and security. Monitor system performance, identify issues, and implement solutions proactively. Conduct routine backups and data recovery operations. Manage network configurations, including DNS, DHCP, and VPNs. Configure and maintain security solutions such as Windows Defender and firewalls. Monitor and address security vulnerabilities, ensuring compliance with security protocols. Diagnose and resolve hardware, software, and network issues. Provide technical support to end-users and resolve escalated IT tickets. Maintain detailed documentation of system configurations, processes, and updates. Generate reports on system performance and incidents. Work with cross-functional teams on IT projects and system implementations. Train users and junior staff on IT best practices and new technologies. Develop and deploy scripts for system automation and efficiency improvement. Optimize system resources to meet organizational needs. Design, implement, and test disaster recovery and business continuity plans. ✅ SQL Server Administration Install, configure, and maintain SQL Server instances and databases. Set up database servers, clustering, and replication as required. Monitor database performance using tools and scripts to identify bottlenecks. Optimize queries, indexes, and database configurations to improve performance. Develop and implement backup strategies, including point-in-time recovery. Test and validate database recovery plans to ensure business continuity. Configure and manage user roles, permissions, and authentication mechanisms. Implement and enforce database security measures to protect sensitive data. Perform routine maintenance tasks, including re-indexing, integrity checks, and log file management. Upgrade and patch SQL Server environments to the latest versions. Diagnose and resolve database-related issues, including connectivity and performance problems. Provide support for application teams on database-related inquiries and issues. Write and maintain scripts for automating routine tasks and processes. Leverage tools like PowerShell and T-SQL for automation and efficiency. Analyze database usage trends and plan for future growth. Design and implement scalable database solutions to meet business needs. Maintain accurate documentation for database architecture, procedures, and configurations. Generate and analyze reports on database performance and activity. Work with developers and stakeholders to design and optimize database structures. ✅ Office 365 Create, modify, and deactivate user accounts in Microsoft 365 Admin Center. Assign and manage licenses for Office 365 services. Configure and manage Exchange Online mailboxes, shared mailboxes, and distribution lists. Monitor email flow and troubleshoot issues with delivery and spam filters. Manage Microsoft Teams settings, including channels, permissions, and guest access. Support OneDrive, SharePoint, and other Office 365 collaboration tools. Enforce security policies, such as MFA (Multi-Factor Authentication) and conditional access. Monitor for suspicious activity and manage data loss prevention (DLP) policies. Address user issues related to Office 365 applications and services. Resolve connectivity problems with Outlook, Teams, and other apps. Monitor Office 365 service health and apply updates as needed. Perform basic system maintenance and ensure service uptime. Maintain records of configurations, policies, and administrative actions. Generate reports on usage and compliance for management. ✅ Cloud Services I am an accomplished professional with over 8 years of experience managing SharePoint, Exchange, Office 365, GSuite, Azure, Managing VMs, Users Management, Configuring Network. ✅ SharePoint I am certified in SharePoint 2007, Working on SharePoint since 2008. I am certified in MCSE 2012 with over 16 years of experience. Can work on PowerApps, Flows, Workflows, InfoPath, and Sharepoint Designer as well. ✅ PowerShell Scripting I can write PowerShell scripts for automating different things in Windows Server, Exchange, Azure etc. ✅ Windows Server I started working on Windows server in 2005, Worked on Windows Server 2003 Active Directory, DNS, DHCP, Group Policies. Since then, I have kept on upgrading myself on Microsoft environment till Windows 2019 Server and now up to Cloud 365. ✅ My Certifications Microsoft MCSE 2016 Certified VMWARE VCP6-DCV Certified Cisco CCNA Certified ✅ Python I have good experience in Python, Selenium, Jenkins, PostgreSQL for performing software testing automation tasks.
Work history
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Skills

Skills

  • Microsoft Exchange Server
  • Office 365
  • System Administration
  • Microsoft Azure
  • Microsoft Active Directory
  • VMware ESX Server
  • Microsoft Hyper-V Server
  • Microsoft Server
  • Microsoft SQL Server Administration
  • ASP.NET MVC
  • Windows Administration
  • IT Support
  • Customer Support
  • Technical Support
  • End User Technical Support
  • Microsoft Excel
  • Data Entry
  • Microsoft SharePoint Administration

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