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Mohamed E. Status: Offline
Dubai, United Arab Emirates
100% Job Success
Top Rated

Expert in Zendesk, Freshdesk, Intercom | Customer Experience

With over 7 years of hands-on experience in customer service, customer experience, and e-commerce, I specialize in creating customized solutions that boost efficiency, improve customer retention, and increase overall satisfaction. What I Can Do for Your Business: I help businesses—whether you’re just starting or scaling up—by designing tailored customer service systems that deliver real, measurable results. 🚀 Seamless Zendesk/Freshdesk/Intercom Setup: I’ll configure your platform from scratch, ensuring it's set up right from day one to match your brand's voice and industry best practices. ⚡ Accelerate Ticket Response Times: Optimize workflows to ensure no ticket is missed, speeding up your team's responses and resolution times. 🤖 Automate & Improve Efficiency: Implement smart automations and integrate your knowledge base to provide instant, accurate responses to common queries—saving your team time. 🧼 Clean Up & Streamline: Eliminate redundant processes to create a smoother, faster ticket resolution system. 📊 Actionable Reports: Gain insights with custom performance reports that reveal areas of improvement and success—so you can scale effectively. Beyond Platforms: 🔍 Identify Operational Gaps: I’ll analyze your current operations and find where improvements can be made to enhance your customer experience. 📑 SOP Development: Optimize your support processes, creating efficient, consistent interactions for both Tier 1 and Tier 2 support. 🗺️ Customer Journey Mapping: Design workflows that ensure your customers have a smooth, delightful experience at every touchpoint. 📞 Multi-Channel Integration: Ensure a seamless experience across all communication channels or add new ones to improve customer engagement. Why Work with Me? I’ve helped businesses like yours streamline their customer service operations, improve customer satisfaction, and ultimately grow their bottom line. If you’re ready to elevate your customer experience and drive business growth, let’s connect. 📩 Message me now for a free consultation on how I can transform your customer service operations!
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