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Ivana C. Status: Offline
Strumica, Macedonia
100% Job Success
Top Rated Plus

Project Manager | QA Specialist | Customer Support Manager

🌟 Agile Project Manager | QA Specialist | Customer Support Manager🌟 With over 7 years of experience, I specialize in leading projects, ensuring quality, and delivering top-notch results. My background includes a double bachelor’s degree in languages and business, and I am currently advancing my expertise as a third-year computer science student focused on software engineering. 💼 Core Competencies 💼 Agile Project Management Agile Framework Expertise: Skilled in managing projects using Scrum, Kanban, and hybrid Agile methodologies to adapt to changing requirements. Team Collaboration: Facilitate effective communication among cross-functional teams to ensure project success. Sprint Planning & Delivery: Develop sprint plans, set achievable goals, and ensure timely delivery of high-quality results. Quality Assurance Testing Expertise: Proficient in manual and automated testing to identify and resolve bugs, ensuring product excellence. Continuous Improvement: Advocate for process optimization to improve product quality and team efficiency. Comprehensive Documentation: Create detailed test cases, protocols, and reports for seamless QA workflows. Customer Support Management Customer-Centric Approach: Build and lead support teams to deliver outstanding service and maintain client satisfaction. CRM Proficiency: Expert in tools like Salesforce, Hubspot, Zendesk, and Freshdesk to enhance customer relationship management. Problem Resolution: Address complex customer issues efficiently with clear and empathetic communication. 💡 Why Work With Me? ✔️ Proven Success: A consistent history of managing complex projects and delivering measurable results across diverse industries. ✔️ Leadership That Inspires: Skilled at motivating teams, fostering collaboration, and driving innovation to achieve shared goals. ✔️ Customer-Centric Approach: Deeply committed to understanding client needs and delivering solutions that exceed expectations. ✔️ Adaptable & Agile: Thrives in fast-paced environments, leveraging Agile methodologies to ensure efficiency and success. 📈 Let’s Build Success Together With expertise in Agile project management, quality assurance, and customer support, I bring the skills and experience to help your team excel. Let’s discuss how I can contribute to your project’s success!
Work history
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Skills

Skills

  • WordPress
  • Social Media Management
  • CRM Software
  • HubSpot
  • Project Management
  • Facebook Ads Manager
  • Zendesk
  • SEO Content
  • Tech & IT

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