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Carlos D.

Carlos D.

San Salvador, El Salvador
Job Success

Virtual assistant/ Data Analysis/ QA/ Excel Reporting

Hi there! If you are looking for high customer service satisfaction and someone who gets things done, you've come to the right person! With 10+ years of excellent customer service. I started this great experience working for a travel agency company, I dealt with customers solving difficult customer service problems regarding, flight cancellations, schedule changes, hotel relocation, etc. This experience allowed me to move to a different type of business, working for Sykes el Salvador for a USA bank, during this time I was able to develop abilities for call handling, focusing on customer satisfaction as the main goal. After this experience, I started working for Cognizant El Salvador as a Customer Service Rep, assisting callers to set up their medical, legal, and any other type of appointment, providing transportation and translation services thru One Call Care. I moved then to the Quality Assurance team, where I was responsible for auditing inbound calls, ensuring the agents were adhering to the companies SOP's, and looking for efficiencies by also providing coaching and feedback. I moved later on to the Management Information Systems (MIS) department, where I was responsible to track all completed transactions from the local site to bill a third party company for the services provided, also, I created multiple reports, dashboards, trackers, and automated forms, increasing my Excel, Access Database automation knowledge, to ensure we could report the site productivity and SLA compliance. Finally, I moved to the Operations side of the job, being the supervisor for the Revenue Collections Management department, I had a 20 members team to cover from the Collections stage to the Cash Application step. I ensured the transition of this department was completed in a smooth way to our site and making sure we delivered results by collecting all pending invoices to increase the company's income. All this large experience has helped me to build up a high sense of responsibility, accountability and to be a person who follows instructions. I'm able to multi-task and I'm very detailed oriented.
Rating is 5 out of 5.
5.00 Sep 2, 2022 - Sep 9, 2022

"Excellent work! Finished on time!"

Private earnings
Carlos D. has more jobs. Create an account to review them

Skills

Carlos D.

Carlos D.

San Salvador, El Salvador
Job Success
4
Total Jobs
630
Total Hours

Virtual assistant/ Data Analysis/ QA/ Excel Reporting

Specializes in
Hi there! If you are looking for high customer service satisfaction and someone who gets things done, you've come to the right person! With 10+ years of excellent customer service. I started this great experience working for a travel agency company, I dealt with customers solving difficult customer service problems regarding, flight cancellations, schedule changes, hotel relocation, etc. This experience allowed me to move to a different type of business, working for Sykes el Salvador for a USA bank, during this time I was able to develop abilities for call handling, focusing on customer satisfaction as the main goal. After this experience, I started working for Cognizant El Salvador as a Customer Service Rep, assisting callers to set up their medical, legal, and any other type of appointment, providing transportation and translation services thru One Call Care. I moved then to the Quality Assurance team, where I was responsible for auditing inbound calls, ensuring the agents were adhering to the companies SOP's, and looking for efficiencies by also providing coaching and feedback. I moved later on to the Management Information Systems (MIS) department, where I was responsible to track all completed transactions from the local site to bill a third party company for the services provided, also, I created multiple reports, dashboards, trackers, and automated forms, increasing my Excel, Access Database automation knowledge, to ensure we could report the site productivity and SLA compliance. Finally, I moved to the Operations side of the job, being the supervisor for the Revenue Collections Management department, I had a 20 members team to cover from the Collections stage to the Cash Application step. I ensured the transition of this department was completed in a smooth way to our site and making sure we delivered results by collecting all pending invoices to increase the company's income. All this large experience has helped me to build up a high sense of responsibility, accountability and to be a person who follows instructions. I'm able to multi-task and I'm very detailed oriented.
Rating is 5 out of 5.
5.00 Sep 2, 2022 - Sep 9, 2022

"Excellent work! Finished on time!"

Private earnings
Carlos D. has more jobs. Create an account to review them

Skills

Less than 30 hrs/week

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