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Diana N. Status: Offline
New York, United States

Human-Centered Operations Manager & Researcher

My approach is both strategic and intuitive, helping businesses tap into their potential, pinpoint their purpose, and build stronger brand foundations to evolve how they create, communicate, and serve their customers — and the greater good. Some of my achievements include leading a team of 21, spearheading & launching a new office, gaining a 76% engagement increase on Instagram, and overseeing the recruitment of ~1500 employees during COVID-19. Furthermore, I have a degree in Management, pursuing my MBA in Management, and received global recognition from Bank of America as the area's top-producing sales and services specialist. Here's what my client had to say about my work: "This individual is an artsy and outgoing talent with drive and high standards. I had tough deadlines, lots of details, and a large scope of work, but she made it happen and held a great attitude through it all." - Jeryl H. At my happiest when I'm in nature, listening to music, or learning something new 🌱 ✔️ Software: Monday.com, Notion, Slack, Squarespace, Google Suite, Mailchimp, Canva, Excel, & Quickbooks. Intermediate knowledge of Figma & Shopify. ✔️ Competencies: Project Management, User Experience (UX), Community Outreach, Market Research, Empathy, Billing/Bookkeeping, Human Resources, Strategic Thinking, Cross-functional Collaboration, Social Media Marketing, Scheduling, Copywriting, Philanthropy & Customer Interviews. ✔️ Interests: Consumer Behavior, Travel Culture, Marketing, Psychology, Holistic Wellness, Retail Layout, Neuroscience, Customer Experience, & Business Case Studies.
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