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Brenda V.

Brenda V.

Trece Martires City, Philippines
Job Success

Customer Service

I've been in the BPO field for over 10 years now. Providing excellent customer experience is my passion. I've handled different products and services such as telephone service provider, deposits and loan accounts and currently I am working with credit card accounts. I can say that dealing with customers may be difficult at times especially on challenging situations, but over the past 10 years, I have learned to acknowledge customers stated and unstated needs. Empathize and apologize if necessary. Provide options if issue can't be resolved right away. Most of all, I've learned to take ownership.
Dec 12, 2022 - Present

Job in progress

Private earnings
Brenda V. has more jobs. Create an account to review them

Skills

Brenda V.

Brenda V.

Trece Martires City, Philippines
Job Success
2
Total Jobs
1,256
Total Hours

View profile

Customer Service

Specializes in
I've been in the BPO field for over 10 years now. Providing excellent customer experience is my passion. I've handled different products and services such as telephone service provider, deposits and loan accounts and currently I am working with credit card accounts. I can say that dealing with customers may be difficult at times especially on challenging situations, but over the past 10 years, I have learned to acknowledge customers stated and unstated needs. Empathize and apologize if necessary. Provide options if issue can't be resolved right away. Most of all, I've learned to take ownership.
Dec 12, 2022 - Present

Job in progress

Private earnings
Brenda V. has more jobs. Create an account to review them

Skills

More than 30 hrs/week

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