Attique A.

Lead generation, or lead gen is a marketing tool used, particularly in internet marketing, to generate consumer interest or inquiry into products or services of a business. wikipedia.org

Cold calling is the marketing process of approaching prospective customers or clients, typically via telephone, who were not expecting such an interaction. wikipedia.org

Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment

A data entry clerk, sometimes called a typist, is a member of staff employed to type data into a database using a keyboard. The keyboards used can often have specialist keys and multiple colours to help them in the task and speed up the work. wikipedia.org

A sale is the act of selling a product or service in return for money or other compensation. It is an act of completion of a commercial activity. wikipedia.org

Business Marketing is the practice of individuals, or organizations, including commercial businesses, governments and institutions, facilitating the sale of their products or services to other companies or organizations that in turn resell them, use them as components in products or services... wikipedia.org

Appointment setting is the role of contacting a list of potential leads, finding interested parties, and then scheduling appointments for in-house demonstrations, over-the-phone consultations or private meetings at the home or office of the interested parties.

Email marketing is directly marketing a commercial message to a group of people using electronic mail email. wikipedia.org

Call handling is the management of inbound or outbound telephone calls. Usually this term is used in business, but can apply to charities and private clients as well as the corporate sector. wikipedia.org

Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. wikipedia.org

Chat technical support is a form of technical support delivered via online chat. Online chat refers to a kind of communication over the Internet that offers an real-time direct transmission of text-based messages from sender to receiver. wikipedia.org

Research and development (R&D, R+D, or R'n'D), known in Europe as research and technological development (RTD), refers to innovative activities undertaken by corporations or governments in developing new services or products, or improving existing services or products. wikipedia.org

Key account management includes sales but also includes planning and managing the full relationship between a business and its most important customers. wikipedia.org