Julie Amor M.

Julie Amor M.

LondonUnited Kingdom

Customer Service| General VA

Hi! I'm Julie! I'm here to make your life easier and your business better. I have worked in a BPO industry for 8 years of combined experience as Customer Service Rep, Supervisor, and Assistant Center Manager I have mixed experience in customer support, technical support, email, chat, sales, upselling, and team handling If you need a Team Player that can multi-task, I'm the perfect fit for the role. My Customer Service Roles are as follows: • Answer emails/chat within 24hrs • Provide accurate information to customers based on their needs. • Update customer’s Order Status/ Shipping Status • Process returns/exchange or refund through Shopify. • Fulfill Pending Orders on Shopify. • Reach out to Suppliers to follow up on order statuses. My Supervisor and Assistant Manager Roles are as follows: • Strong background in running operations • Analyzes KPI (Key Performance Indicator) and formulates effective action plans to improve performance • Conducts management performance evaluation with the operation supervisors, quality supervisor, and workforce management. • Ensures the development of agents and supervisors with our daily coaching, meeting, and observation. • Experienced handling retention of agents, supervisors, and most especially our customers In my eight years of working, here are some skills that I have developed: • Dropshipping – Shopify/Aliexpress • Email Support – Helpscout/Gmail/Groove • Email Management and Correspondence - MS Outlook /Gmail /Yahoomail /Hotmail • File Management – DropBox / Google Drive Additional Skills: • Web Design (Webflow, One.com, Shopify) • Graphic Design Tool (Canva) • Communication Tools ( WhatsApp, Skype) If you're looking for a reliable, trustworthy team player, send me a message
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Julie Amor M.

Julie Amor M.

LondonUnited Kingdom
1
Total Jobs
2,442
Total Hours

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Customer Service| General VA

Specializes in
Hi! I'm Julie! I'm here to make your life easier and your business better. I have worked in a BPO industry for 8 years of combined experience as Customer Service Rep, Supervisor, and Assistant Center Manager I have mixed experience in customer support, technical support, email, chat, sales, upselling, and team handling If you need a Team Player that can multi-task, I'm the perfect fit for the role. My Customer Service Roles are as follows: • Answer emails/chat within 24hrs • Provide accurate information to customers based on their needs. • Update customer’s Order Status/ Shipping Status • Process returns/exchange or refund through Shopify. • Fulfill Pending Orders on Shopify. • Reach out to Suppliers to follow up on order statuses. My Supervisor and Assistant Manager Roles are as follows: • Strong background in running operations • Analyzes KPI (Key Performance Indicator) and formulates effective action plans to improve performance • Conducts management performance evaluation with the operation supervisors, quality supervisor, and workforce management. • Ensures the development of agents and supervisors with our daily coaching, meeting, and observation. • Experienced handling retention of agents, supervisors, and most especially our customers In my eight years of working, here are some skills that I have developed: • Dropshipping – Shopify/Aliexpress • Email Support – Helpscout/Gmail/Groove • Email Management and Correspondence - MS Outlook /Gmail /Yahoomail /Hotmail • File Management – DropBox / Google Drive Additional Skills: • Web Design (Webflow, One.com, Shopify) • Graphic Design Tool (Canva) • Communication Tools ( WhatsApp, Skype) If you're looking for a reliable, trustworthy team player, send me a message
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More than 30 hrs/week