Lyster Ian S.

Lyster Ian S.

Lapu-Lapu CityPhilippines

Desktop Application Development | Call Center Management, Forecasting

Extensive 12 years Workforce Management(Real-time/Planning) experience. Workforce Management Analyst, resource capacity planning and scheduling for the Consumer Support organization. Managing Call Management Systems and resources responsible for monitoring, tracking and producing effective call center forecasts, schedules, analysis as well as key operational reports to ensure achievement of operating objectives. Can work under pressured independently and with a team and have excellent communication skills. Ability to work at full potential and at the same time providing a discipline atmosphere, to achieve target goals and perspective of the company. Highly organized and efficient, he was able to think critically and prioritize task during tight deadlines. Take charge person, pleasure to work with, an outstanding mentor and make sure service level requirement is satisfied. Brings integrity and intelligence to his work and I believe his overall presence had a positive impact on the company and to the partners stakeholders. Outside work am a family man who enjoys the Beach having BBQs and beers. Enjoy nature trips and exploring untouched paradise in Philippines. Am into outdoor and indoor sports, a student athlete before.

Skills

Lyster Ian S.

Lyster Ian S.

Lapu-Lapu CityPhilippines

Desktop Application Development | Call Center Management, Forecasting

Specializes in
Extensive 12 years Workforce Management(Real-time/Planning) experience. Workforce Management Analyst, resource capacity planning and scheduling for the Consumer Support organization. Managing Call Management Systems and resources responsible for monitoring, tracking and producing effective call center forecasts, schedules, analysis as well as key operational reports to ensure achievement of operating objectives. Can work under pressured independently and with a team and have excellent communication skills. Ability to work at full potential and at the same time providing a discipline atmosphere, to achieve target goals and perspective of the company. Highly organized and efficient, he was able to think critically and prioritize task during tight deadlines. Take charge person, pleasure to work with, an outstanding mentor and make sure service level requirement is satisfied. Brings integrity and intelligence to his work and I believe his overall presence had a positive impact on the company and to the partners stakeholders. Outside work am a family man who enjoys the Beach having BBQs and beers. Enjoy nature trips and exploring untouched paradise in Philippines. Am into outdoor and indoor sports, a student athlete before.

Skills

More than 30 hrs/week