Diana C.
Nairobi, Kenya
Customer Service & Tech Support | BPO Call Center, Customer Service
$6.00/hr
I am a confident, reliable, enthusiastic, and highly driven individual with a
positive approach and ability to provide exceptional service to clients.
Experience
Worked as a Customer Service/Support Advisor in
1. My Free Course
2. Shutterfly at Contact Centre International as a Call agent
3. Eldoret International Airport
4. Nairobi Animal Orphanage/ Safari Walk
Skills and Qualifications
• strong communication skills
• Active listening and empathy
• Problem-solving
• Knowledge of relevant products and services
• Multitasking and time management
• Typing
• Confidentiality
• Reliability
• Quick to learn
Achievements
• Improved customer service scores
• Increased sales due to excellent service
• Ease in navigating through the Salesforce software reducing response time
Software Proficiency
• Salesforce
• Microsoft Office
Work history
Work history
Customer Support - CS - Rep
Jan 22, 2024
-
Jan 26, 2024
"Diana was a great addition to our company, we wish her the best!"
Private earnings
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Skills
Skills
- Call Center Management
- Typing
- Customer Service
- BPO Call Center
- Phone Communication
- Business Process Outsourcing
- Microsoft Office
- Salesforce
- LiveAgent
- Troubleshooting
- Data Entry
- Product Knowledge
- Salesforce CRM
- Customer Satisfaction