Diana C.
NairobiKenya
Rising Talent

Customer Service & Tech Support | BPO Call Center, Customer Service

I am a confident, reliable, enthusiastic, and highly driven individual with a positive approach and ability to provide exceptional service to clients. Experience Worked as a Customer Service in 1. Shutterfly at Contact Centre International as a Call agent 2. Eldoret International Airport 3. Nairobi Animal Orphanage/ Safari Walk Skills and Qualifications • strong communication skills • Active listening and empathy • Problem-solving • Knowledge of relevant products and services • Multitasking and time management • Typing • Confidentiality • Reliability • Quick to learn Achievements • Improved customer service scores • Increased sales due to excellent service • Ease in navigating through the Salesforce software reducing response time Software Proficiency • Salesforce • Microsoft Office

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Skills

  • Phone Communication
  • Business Process Outsourcing
  • Salesforce
  • Email
  • LiveAgent
  • Troubleshooting
  • Product Knowledge
  • Customer Satisfaction