Roel C.
Cebu, Philippines
100%
Job Success
S-Tier Techy Customer Support | Virtual Assistant
$22.00/hr
✅ Top Rated Plus Freelancer
✅ 10+ years of experience in customer service
✅ 100% Job Success Rate
✅ Verified account on Upwork
✅ 19,000+ Hours on Upwork
With over a decade of customer service experience, I have finely tuned my skills in delivering exceptional support to clients. Since 2013, I've been an Upwork freelancer, collaborating with businesses across diverse industries such as travel, hospitality, cryptocurrency, SaaS, eCommerce, publishing, and education.
My educational background in computer programming, software, and hardware, coupled with my IT course, has cultivated my enthusiasm for technology. I find joy in assisting friends and family in troubleshooting and fixing their gadgets, and this passion has fueled my dedication to customer service.
As a quick learner with adaptability gained through serving a diverse clientele, I am proficient in various CRM and customer service tools, including Zendesk, Talkdesk, Intercom, Crisp, Zoho, Salesforce, Wordpress-CRM, Close.io, and more.
Experienced in the following industries:
• Travel & Hospitality
• HR (Recruitment)
• Graphic Design
• Cryptocurrency
• SaaS
• eCommerce
• Publishing
• Education
Work Equipment:
• Macbook Pro 14” M1Pro
• Asus ROG Zephyrus G14 (Ryzen 9 5900 HS, 16 GB RAM, RTX 3060)
• Win11 Desktop PC (Ryzen 7 3700x, 32 GB RAM, RTX 3080)
• 300 MBps internet connection
Preferred Work Schedule:
Monday - Friday (Weekends reserved for family, doggos, and cats, ensuring a necessary mental reset).
Work history
Work history
Survey of Admin Support from Philippines
Aug 21, 2018
-
Aug 22, 2018
"helpful and cooperative"
Private earnings
Private Job for Roel - Research
May 21, 2018
-
May 28, 2018
"Roel is simply amazing. We are only ending this contract just to hire him permanently as he already managed to meet and exceed our expectations which ware really high."
Private earnings
Customer Support Representative
Dec 12, 2017
-
May 1, 2018
"Very professional, solved problems within minutes. Is readily available for support to employees, shares ideas and techniques. Highly recommended!"
Private earnings
Customer Support / Virtual Assistant (Slightly Technical)
Sep 10, 2017
-
Apr 5, 2018
"Roel is AMAZING. Always polite, respectful and hard working. In the 8 months we spent working together he was never late and always worked to the best of his ability…
Private earnings
Are You a Customer Email Support Rockstar?
Jun 29, 2017
-
Jan 2, 2018
"Roel is the best staff member I've ever had. He's a great person, hard-working, reliable, excellent communicator and he has a wide range of skills. I showed him a few…
Private earnings
Take clean Android app screenshots. Large/Highres Android phone & design knowledge required.
Jan 24, 2017
-
Jan 2, 2018
"Roel was an amazing team member, very reliable, smart, great with communication. I can't say anything wrong about him honestly except that we'll miss him."
Private earnings
Reach out to new web products about our amazing screen recording feedback tool
Mar 4, 2017
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Jul 25, 2017
"Roel was amazing to work with. He was responsive and communicated his availability and timeline successfully. He was self motivated and all it took for him to get working was…
Private earnings
Assistant to CEO
Apr 19, 2017
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Jun 26, 2017
"Very quick to learn, excellent researching skills. Always looking to go the extra mile."
Private earnings
Customer Support
Feb 9, 2016
-
Mar 20, 2017
"He has been a key member of our call team, and we have enjoyed working with him."
Private earnings
Take clean Android app screenshots. Large/Highres Android phone & design knowledge required.
Jan 19, 2017
-
Jan 24, 2017
"Roel is hard working, polite and very easy to communicate with. Highly recommended."
Private earnings
Looking for a customer service pro
May 28, 2018
-
Present
Job in progress
Private earnings
Roel C. has more jobs. Create an account to review them
Skills
Skills
- Email Support
- Zendesk
- Customer Support
- Customer Service
- Technical Support
- Email Communication
- HTML5
- CSS
- HTML