Roel C.
100% Job Success
Top Rated Plus

S-Tier Techy Customer Support | Virtual Assistant

✅ Top Rated Plus Freelancer ✅ 10+ years of experience in customer service ✅ 100% Job Success Rate ✅ Verified account on Upwork ✅ 19,000+ Hours on Upwork With over a decade of customer service experience, I have finely tuned my skills in delivering exceptional support to clients. Since 2013, I've been an Upwork freelancer, collaborating with businesses across diverse industries such as travel, hospitality, cryptocurrency, SaaS, eCommerce, publishing, and education. My educational background in computer programming, software, and hardware, coupled with my IT course, has cultivated my enthusiasm for technology. I find joy in assisting friends and family in troubleshooting and fixing their gadgets, and this passion has fueled my dedication to customer service. As a quick learner with adaptability gained through serving a diverse clientele, I am proficient in various CRM and customer service tools, including Zendesk, Talkdesk, Intercom, Crisp, Zoho, Salesforce, Wordpress-CRM,, and more. Customer/Technical Support (Live Chat & Email): • Travel & Hospitality • Graphic Design • Cryptocurrency • SaaS • eCommerce • Publishing • Education Work Equipment: • Macbook Pro 14” M1Pro • Asus ROG Zephyrus G14 (Ryzen 9 5900 HS, 16 GB RAM, RTX 3060) • Win11 Desktop PC (Ryzen 7 3700x, 32 GB RAM, RTX 3080) • 300 MBps internet connection Preferred Work Schedule: Monday - Friday (Weekends reserved for family, doggos, and cats, ensuring a necessary mental reset).

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  • Email Support
  • Zendesk
  • Technical Support
  • Email Communication
  • HTML