Jenylene S.
100% Job Success

Virtual Assistant VA Admin Customer Service ECOMMERCE DROPSHIP EBAY

JOB EXPERIENCE: eBay sellers customer service representative email support; - hotel assistant manager for 9years, - call center agent customer service representative for almost 1year. My eBay job experience task are: -Respond customer's email {​ not less than 100 emails per day }​ regards with product knowledge, tracking / shipments, complaints etc. - Process change orders / cancellation / refund - Resolve customer's issue in eBay resolution center - Take action with eBay opened cases - Follow up with customer’s negative feedback and offer best resolution to win back customers and revise feedback. I also used to work in a resort for 9years rated as #1 in customer service in I do online reservations for hotel accommodation, plane ticket, and island activities for tourist. The placed where i used to work is one of the nicest island in Asia and all different tourist from different part of the world came over for vacation. I handle customer's complaint too. I supervised staff. I guide staff for a better customer service.. I also do accounting and handle hotel finances. My other job experience was a customer service representative in a call center located here in the Philippines with U.S.A Fios account rated as number 1 internet provider in America. I do billing, customer service, sales, repair and finance issue too. I make sure customer's issue will be resolve and happy for customer satisfaction cos for me, customer service is not just about the service, it's about CUSTOMER'S SMILE if we able to provide solution with the concern that they deal with and resolve the issue :)
Work history

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  • Shopify
  • Google Sheets
  • Virtual Assistance
  • Email Communication
  • eBay Listing
  • Product Listings
  • Dropshipping
  • Invoice