Jay P.

Fremont, United States

50% Job Success

Data Analyst , Visualization and Product Analyst

$20.00/hr

Working as Product Technical Analyst at Healthcare Finance Direct Skills  Data Visualization  Microsoft Office  User Testing  Business Analysis  MySQL Database  Smoke Testing  Power BI  Jira  Confluence  MS Excel  Tableau  Sentry  Python  Postman API  Defect Triage  Linux  Scrum Professional Experience Technical Product Analyst Healthcare Finance Direct, CA June 2021 – February 2022  Evaluate defects, assess them, and attach priorities and severity level using Azure DevOps Ticketing System, SQL and other tools to reduce the Defect Backlog by 55%.  Documented the Acceptance Criteria, User Impact, Urgency and Fix using Jira and Confluence of the Defects which boosted the Knowledge transfer to the Engineering team.  Executed and Collaborated with the Software Engineering team and the QA Team to perform User Testing in lower environments and conducted Smoke Testing using Postman API Platform. Senior Technical Product Analyst February 2022 - Present  Oversaw and Led 100% of defects through its lifecycle form creation -> prioritization ->Code fix -> Testing -> releasing to customers.  Orchestrated Defect ticket release management with the Engineering Leads and Infrastructure team to ensure the Tickets meat SLA  Reduced Errors occurring in the system by supervising and continuous monitoring Sentry Error and Exception system Analyst in Security Operations Marsh and McLennan Phoenix, AZ July 2018 – May 2021  Designed dashboards in Tableau and generated weekly reports on team performance, OS versions and Vulnerability reports utilizing KPIs to the management that improved performance of the team by 20%.  Managed and regulated the inventory and audit of security devices exercising MS Excel Pivot Tables/Charts and VLOOKUP formula.  Led the onboarding of logging and monitoring devices with SecureWorks, LogRhythm and Spectrum.  Enhanced Performance Management Platform for monitoring and alerting the health and performance of Firewalls, Fireeye, Bluecoats among other security devices.  Executed Firewall change-order requests from customers to update the Firewall policies in Service Desk ticket system. Data Analyst/Quality Analyst February 2018- July 2018 Alpha recon, Colorado Springs, CO  Performed Business Analysis and Quality Testing Analysis on user-stories leveraging MS Excel User-Defined Formulae and Craft.  Communicated with product managers on product roadmap, backlog grooming, and requirements prioritization and fleshing out the sprint/release plan.  Reengineered user stories by collaborating and validating implementation of the requirements with developers.