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Hayley C.
Marietta, GA

Skilled Customer Service Representative with Administration background

Highly qualified Customer Service Representative with over 15 years experience. My duties included taking ownership of customer issues, troubleshooting problems and driving resolutions. Personable team player with exceptional communication skills. Fast learner and committed to continuous, self-directed learning. Adept at handling heavy call volumes-Excellent phone etiquette skills with experience handling 100-150 phone calls per day including scheduling and confirming appointments. Assisted with general inquiries, troubleshooting and complaint resolution. I also had the role of dispatching calls, effectively delivering messages to the proper channels and ensuring they were delivered in a timely manner. Data entry/Typing- 35 wpm- Entering customer and account data from source documents within time limits, verifying and sorting information to prepare data for computer entry, reviewing data for errors. Apply data program techniques and procedures. Generate reports and perform backup procedures, comply with data integrity and security policies. Social Media/Calendar Management-Responsible for content creation, editing and management of variety of social accounts including Facebook and LinkedIn. Monitored company related mentions on social platforms, engaging with customers and answering questions reducing support requests. Helped to design online contest and promotions. Scheduled meetings, events and arranged travel plans. Email Support-Resolving customer issues, queries and concerns with effective, clear and professional writing communication. Updating customers on new products and services and sorting according to priority. I give you my word that your project will have my undivided attention and I always bring my very best. Thank you so much for taking time to consider me for this position and I looking forward to speaking with you.
Work history
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Skills

Skills

  • Microsoft Office
  • Time Management
  • Accounts Payable
  • Accounts Receivable
  • Complaint Management
  • Office Administration
  • Email Communication
  • Tax Preparation
  • Inventory Management

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