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Hayley C. Status: Offline
Marietta, United States

Experienced Call Center Lead|Customer Service & Admin Specialist

I am a dedicated Customer Service and Administrative Professional with over 3 years of experience as a Call Center Supervisor. I specialize in complaint resolution, dispatch coordination, and multi-channel support across phone, email, and chat. Known for my ability to manage high-pressure situations with professionalism and empathy, I consistently deliver efficient, customer-focused solutions while supporting team performance and operational goals. In my previous roles, I’ve: • Resolved billing disputes and service complaints with a 95% satisfaction rate. • Handled dispatch coordination for field technicians, ensuring efficient scheduling and real-time updates to customers. • Trained new agents on customer de-escalation techniques and CRM systems. • Managed confidential records, scheduled appointments, and performed accurate data entry using Microsoft Office Suite (Word, Excel, Outlook) and other admin tools. • Monitored calls for quality, professionalism and compliance. I’m confident that my exceptional communication skills, solution-oriented mindset, and ability to stay composed under pressure would make me a valuable asset to your team. I’m passionate about delivering high-quality service and ensuring every customer interaction ends with clarity and care.
Work history
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Skills

Skills

  • Microsoft Office
  • Time Management
  • Accounts Payable
  • Accounts Receivable
  • Complaint Management
  • Data Entry
  • Office Administration
  • Email Communication
  • Tax Preparation
  • Financial Audit
  • Inventory Management
  • Customer Service
  • Call Center Management

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