Bernie A.
Mandaluyong City, Philippines
100%
Job Success
Top Rated Plus
E-commerce Customer Service EXPERT - Empathy/Heart
$15.00/hr
In today's customer service-oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ an exemplary service professional to represent you when assisting your valued customers.
These are my expertise.
---Customer service- Email, Phone, and Chat
---Social Media Moderation
---Live chat and SMS
---Data entry and other admin tasks
My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all kinds of settings. I realize that acquiring and maintaining loyal repeat business and spreading the word about your business through these loyal patrons is of the utmost importance in every company.
I am looking forward to working with you soon.
Work history
Work history
Customer Support for AI Product
Mar 14, 2023
-
Nov 12, 2023
"Reliable & well spoken customer support team member, would highly recommend"
Private earnings
Ecommerce Customer Support Specialist
Nov 2, 2022
-
Jan 20, 2023
"Bernie delivered good work with the ecommerce team. Her communication was top-notch, she met all deadlines, and her skills were reasonably strong. I enjoyed working with Bernie and will definitely…
Private earnings
Hiring several Customer Support Representatives
Apr 11, 2022
-
Oct 24, 2022
"Bernie is incredibly smart and sharp - we thoroughly enjoyed working with Bernie!"
Private earnings
Customer success / customer service agent - Zendesk experience needed
Jan 25, 2022
-
Mar 7, 2022
"Appreciate the hard work! Would recommend to others."
Private earnings
Concierge Agent - VIP Customer Contact Center
May 13, 2021
-
Sep 23, 2021
Private earnings
Customer success / customer service agent - Zendesk experience needed
Jun 8, 2020
-
Jun 29, 2020
"Came onboard and helped us out during a very busy time. Appreciate the work and would recommend to others. A+"
Private earnings
Customer Service Reservations Agent for Clear Sky Resorts Hotel
Mar 24, 2025
-
Present
Job in progress
Private earnings
Customer Service Rockstar for E-commerce Company
Nov 15, 2024
-
Present
Job in progress
Private earnings
CUSTOMER SERVICE (zendesk)
Jun 29, 2020
-
Present
Job in progress
Private earnings
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Skills
Skills
- Ecommerce
- Communication Etiquette
- KPI Metric Development
- Product Knowledge
- Answered Ticket
- Customer Service
- Gorgias
- Business with 100-999 Employees
- Order Tracking
- Zendesk
- Email Support
- English
- Order Processing
- Online Chat Support