Ahmed N.

Experienced Customer Service and sales Manager | ENGLISH / ARABIC

As an experienced and highly skilled Customer Experience professional, I am eager to apply my expertise and passion for delivering exceptional customer service. With more than eight years of experience in customer service and sales management with the largest Telecommunication Company in the Middle East, I have honed my ability to provide outstanding support to customers while also meeting business goals. My extensive experience has equipped me with the skills needed to excel in this role, and I am confident that my expertise will make me an asset to your team. I am dedicated, hard-working, and a fast learner who is committed to maintaining a positive work environment. Additionally, my collaborative nature and ability to work well with others make me an ideal candidate for this position. SKILLS ✔ Customer Care ✔ Customer Experience ✔ Complaints Handling ✔ Data Entry ✔ Data Management ✔ Email Support ✔ Online Research ✔ Chat Support ✔ Translation ✔ Sales Achievement ✔ Team Management ✔ Team Support ✔ Operation Management ✔ Client Management Applications and Tools, websites I use: Zendesk Zoho Freshdesk Intercom Trello Slack Zoom Skype Google Sheets Google Docs Microsoft Excel Microsoft Word Outlook Google suites Facebook, Linkedin. If you are interested, I am just one invitation away!

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  • Sales Leadership
  • Client Management
  • Slack
  • Complaint Management
  • Team Management
  • Email Support


Endorsements from past clients

"I hired Ahmed to be customer success for our new start-up. Ahmed went beyond what I expected performing prospect demo's, following up with prospects, closing sales, following up with existing customers and making sure they have an exceptional experience. He also did competitive analysis including creating videos showing how the competition works. He is always willing to help in anyway he can. Many times he would work extra unpaid hours to make sure we have full coverage on our chat channel. Given the opportunity, I would hire Ahmed again."

Dano Y.
Jan 2022