Charlene L.
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E-commerce & General VA (Lister, Research, Dropshipping, Admin Tasks)

My primary objective is to provide excellent service, with timely, accurate, and professional results, and to create a great working relationship with my clients. I am an expert in eCommerce sales and Marketing and also have good experience with new business model plans, Drop-shipping (Facebook Dropshipping, Etsy, eBay, Amazon, and Shopify) Customer Service. I hold a swift grip and expertise in these categories: *FB Shop * FB Marketplace *Shopify *eBay *Walmart *Etsy *Poshmark *Cartzy Basic Photo & Video Editing: * Invideo * Adobe Photoshop * Canva Facebook & Shops Marketplace Manager Tasks include but are NOT limited to: - Product Research - Product Listings/ Catalog Developer - Order Fulfillment - Handling Disputes and Refunds - Social Media Content Engaging Facebook Algorithm - Manage Account Health - Update Tracking Numbers - Answer Customer Messages - Renew Listings - Update Stock/Price on FB - Update Status on Orders Sheet - Update Funds Received - Check/Update Item Status - Product Sourcing and Listing - Monitor returns/replacement - Financial Report - Coming In and Coming Out Funds eBay Manager Tasks Includes but are NOT limited to: - Customer Service: 1. Checking emails/eBay messages (Returns and Cases) 2. Checking Awaiting Shipments & Seller Metrics 3. Update Tracking Details 4. Cancelling Orders - Order fulfillment - Product listing - Disputes handling - Data entry - Email marketing Shopify Development and Store Management - Pre-made Theme Store Build - Design Promotional Banners - Product Research - Order Fulfillment - Connect FB and IG Page - Set-up Shipping Conditions - Contact Suppliers - Refund & Dispute Management Helping you meet your business goals is my top priority. I will make sure not just to meet but always to exceed your expectations. Thanks!

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  • Ecommerce
  • Facebook Marketplace
  • Shopify
  • Product Listings
  • Social Media Management
  • Order Fulfillment
  • Email Communication
  • Product Knowledge
  • Customer Satisfaction