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Ma Catrina B.

Ma Catrina B.

Caloocan City, Philippines
Job Success
Top Rated

Ecommerce Dropshipping VA & Customer Service Representative

-I'm a Virtual assistant for 7 years now. I am usually i charge of back office, administrative tasks, social media management, and customer support/service. My expertise are focus on customer and client engagement. I've worked on my human resource skills and customer relationship skills to establish a good rapport and trust among customers while providing satisfaction to my clients and customers. -As my career at UpWork has progressed, I've gained new skills and brought my full potential to every job I've worked on. I'm still looking forward to making improvements and learning new things. Aside from this, I am an all around VA who is adaptable and would definitely help you with everything that you need in a timely and effective manner. -I can confidently say I can work well with the following platforms: Shopify, WooCommerce, Amazon, Asana, Zhenhub, Shipbob, Paypal, Stripe (Disputes), Freshdesk, Helpwise, Canva, Google Drive, Trello (basic), Truspilot (Managing Reviews), Aftership, DHL shipping, Avaya, Thunderbird, Instagram, Tiktok, Facebook and MS office (Basic) such as powerpoint, excel, outlook and word. -On the phone, I've tried to be more natural and conversational so that the people I'm speaking with feel at ease. -Five words that perfectly describe me are self-assured, adaptable, organized, dependable, and perfectionist. Some may see perfection as a flaw, but I always see it as a strength. I guarantee that my tasks are completed on time, in detail, and with minor errors. -I'd also like to work as a Real Estate VA because I'd like to try out a new environment. Speaking with leads and potential clients is, in my opinion, similar to providing customer service.
Aug 23, 2022 - Nov 18, 2022

No feedback given

Private earnings
Rating is 4.5 out of 5.
4.50 Jul 10, 2022 - Jul 17, 2022

"Very great person who is serious in her work."

Private earnings
Mar 25, 2022 - Jun 23, 2022

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Dec 1, 2021 - Jan 15, 2022

"Ma was pleasant to work with and she is always striving to get her job done better"

Private earnings
Rating is 5 out of 5.
5.00 Sep 6, 2019 - Jul 26, 2021
Private earnings
Rating is 5 out of 5.
5.00 May 18, 2021 - Jun 29, 2021

"Fantastic work! Very prompt. Fast learning and detailed oriented."

Private earnings
Ma Catrina B. has more jobs. Create an account to review them

Portfolio

Amazon Order Fulfillment
Amazon Order Fulfillment
FRESHDESK
FRESHDESK
Want to see more? Create Account

Skills

Ma Catrina B.

Ma Catrina B.

Caloocan City, Philippines
Job Success
Top Rated
14
Total Jobs
3,688
Total Hours

View profile

Ecommerce Dropshipping VA & Customer Service Representative

Specializes in
-I'm a Virtual assistant for 7 years now. I am usually i charge of back office, administrative tasks, social media management, and customer support/service. My expertise are focus on customer and client engagement. I've worked on my human resource skills and customer relationship skills to establish a good rapport and trust among customers while providing satisfaction to my clients and customers. -As my career at UpWork has progressed, I've gained new skills and brought my full potential to every job I've worked on. I'm still looking forward to making improvements and learning new things. Aside from this, I am an all around VA who is adaptable and would definitely help you with everything that you need in a timely and effective manner. -I can confidently say I can work well with the following platforms: Shopify, WooCommerce, Amazon, Asana, Zhenhub, Shipbob, Paypal, Stripe (Disputes), Freshdesk, Helpwise, Canva, Google Drive, Trello (basic), Truspilot (Managing Reviews), Aftership, DHL shipping, Avaya, Thunderbird, Instagram, Tiktok, Facebook and MS office (Basic) such as powerpoint, excel, outlook and word. -On the phone, I've tried to be more natural and conversational so that the people I'm speaking with feel at ease. -Five words that perfectly describe me are self-assured, adaptable, organized, dependable, and perfectionist. Some may see perfection as a flaw, but I always see it as a strength. I guarantee that my tasks are completed on time, in detail, and with minor errors. -I'd also like to work as a Real Estate VA because I'd like to try out a new environment. Speaking with leads and potential clients is, in my opinion, similar to providing customer service.
Aug 23, 2022 - Nov 18, 2022

No feedback given

Private earnings
Rating is 4.5 out of 5.
4.50 Jul 10, 2022 - Jul 17, 2022

"Very great person who is serious in her work."

Private earnings
Mar 25, 2022 - Jun 23, 2022

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Dec 1, 2021 - Jan 15, 2022

"Ma was pleasant to work with and she is always striving to get her job done better"

Private earnings
Rating is 5 out of 5.
5.00 Sep 6, 2019 - Jul 26, 2021
Private earnings
Rating is 5 out of 5.
5.00 May 18, 2021 - Jun 29, 2021

"Fantastic work! Very prompt. Fast learning and detailed oriented."

Private earnings
Ma Catrina B. has more jobs. Create an account to review them

Portfolio

Amazon Order Fulfillment
Amazon Order Fulfillment
FRESHDESK
FRESHDESK
Want to see more? Create Account

Skills

Less than 30 hrs/week

Testimonials

Endorsements from past clients

"Catrina is such a passionate worker. She can work with minimum support - she will definitely contact you when needed, but not before trying things herself first. She is flexible and you can always reach her and ask for her time. It was great working with her."

Noortje D. | Customer Care Manager
Apr 2021
Verified

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