Ma Catrina B.
Caloocan CityPhilippines
100% Job Success

Virtual Assistant for Ecommerce, Customer Service, SMM

Need someone whose trustworthy, responsible, a fast learner, and a team player who works well under pressure? I know finding the best candidate is tricky. I've been there as an HR associate in the past. Well, worry no more! HERE I AM, just one chat away. **Skills and Experiences:** - Ecommerce Drop-shipping - Social media management, such as content creation and scheduling. - Edit images videos or GIF with help of AI, Canva, CapCut, or PowerPoint - TSR, CSR, Dispute resolution - Lead generation, Data entry and Proofreading - Property listing research and lead caller - Executive assistant tasks - Review gathering and product bidding - Basic website creation (not a developer, no coding part and all) **Tech Proficiency:** - Amazon FBA, Shopify, AliExpress, WooCommerce, DHL, Aftership, Zhenhub, Shipbob - WordPress, Wix, GHL, -, - MS Office, Google Drive - Help Scout, Helpwise, Freshdesk, Gmail, Freshdesk, Zhendesk - Trello, Asana, Apollo, LinkedIn, JSubculture - AI, ChatGPT - Google Meet or Hangs out, Skype, Slack, WhatsApp, WeChat, Gmail, Telegram - Airbnb, VRBO, AIRDNA - Facebook (Meta Business Suite), Instagram, TikTok - PayPal, Stripe **When it comes to Customer Service, I have abilities to:** - Provide thorough support and problem resolution for customers and my client. - Maintain composure and patience in terms of difficult customers. - Do back-office tasks such as order fulfillment, handling logistics, and inventory management, all based on my experience. - Process inbound and outbound support through email and chat in a timely manner. - Provide complete knowledge of operational systems, processes, policies, and procedures to customers. Such as handling escalated customer inquiries, complaints, or disputes. - Build good rapport and trust within the customer and client by resolving issues of customers with excitement, satisfaction, and accordance with company policy. - Maintain updated knowledge of company products. - Assure that customer information is handled with confidentiality. - Manage social media platforms such as Instagram and Facebook. It would be an honor to work with you!
Work history

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  • Social Media Management
  • Communications
  • Order Fulfillment
  • Amazon FBA
  • File Management
  • Audio Transcription
  • Providing Information to Callers
  • Google Sheets


Endorsements from past clients

"Catrina has redefined what it means to provide exceptional customer support. Every interaction she handles is done with a blend of professionalism and genuine care, ensuring that our customers always leave with a positive impression. Her ability to listen, understand, and act upon customer concerns is unparalleled. We often receive feedback praising her dedication and warmth. Having Catrina on our team is a privilege, and her impact is felt daily."

Aaron B. | WooCommerce Payment Gateway Developer
Technology, Information and Internet Sep 2023


"Catrina is such a passionate worker. She can work with minimum support - she will definitely contact you when needed, but not before trying things herself first. She is flexible and you can always reach her and ask for her time. It was great working with her."

Noortje D. | Customer Care Manager
Apr 2021