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Joseph Y.

Joseph Y.

Angeles City, Philippines
Job Success

Customer Service / Email Support/Phone Support

Experienced customer–oriented professional with strong multi-tasking skills and ability to efficiently prioritize task. Self-motivated personable and result-driven individual. I have 10 years of experience in business organizations such as Customer Service, Technical Support and Consumer Finance. In years of service as a Customer Service Representative , I have been exposed dealing with different types of customers. It gave me a broad idea of what a customer service should be. I have acquired and been well equipped on how to deal with customers' concerns/issues, providing resolution in a positive manner. As a Customer Service Representative, I am open to new challenges that will not just make me a better employee but also to help me grow as an individual person. I have also worked as a Quality Analyst for almost 3 years focusing on Client experience. Ensuring that agents are providing excellent client experience each and every call they make and receive. I have also accomplished a Leadership Training in April 2015. The training focuses on Peak Performance coaching. A training on how to coach using developmental strategies and scripting that will motivate an employee to drive results in a positive manner.
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Portfolio

Peak Performance Coaching
Peak Performance Coaching
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Skills

Joseph Y.

Joseph Y.

Angeles City, Philippines
Job Success
3
Total Jobs
3,573
Total Hours

View profile

Customer Service / Email Support/Phone Support

Specializes in
Experienced customer–oriented professional with strong multi-tasking skills and ability to efficiently prioritize task. Self-motivated personable and result-driven individual. I have 10 years of experience in business organizations such as Customer Service, Technical Support and Consumer Finance. In years of service as a Customer Service Representative , I have been exposed dealing with different types of customers. It gave me a broad idea of what a customer service should be. I have acquired and been well equipped on how to deal with customers' concerns/issues, providing resolution in a positive manner. As a Customer Service Representative, I am open to new challenges that will not just make me a better employee but also to help me grow as an individual person. I have also worked as a Quality Analyst for almost 3 years focusing on Client experience. Ensuring that agents are providing excellent client experience each and every call they make and receive. I have also accomplished a Leadership Training in April 2015. The training focuses on Peak Performance coaching. A training on how to coach using developmental strategies and scripting that will motivate an employee to drive results in a positive manner.
No items

Portfolio

Peak Performance Coaching
Peak Performance Coaching
Want to see more? Create Account

Skills

As Needed - Open to Offers

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