Grace B.

Grace B.

CortesPhilippines

Customer Service (Voice and Chat)

Just like everyone, I am determined to provide for my family and at the same time be with them frequently as possible. I have the vision to become successful which translates to financial freedom. To me, this means to go beyond being able to put food on the table and pay the bills but also to enjoy life. I am grateful to experience working in the BPO industry because it honed my interpersonal skills and deal with different people every day. From my direct reports, colleagues, and to my customers whom I only met over the phone. Over the years, mastering the basics like active listening, building rapport, empathizing, and providing options are the key ingredients to provide the best customer experience that I can contribute to the company's success. I went the extra mile as well by exposing myself to different tools and apps such as Slack, Google Suite, and CANVA so I can keep up with the latest trend. I don't have any plans on stopping because learning new stuff means growing as an individual. I am looking forward to this BIG BREAK that would come my way. This would definitely open more doors for my career growth as a freelancer and contribute to the company's success.
No items

Skills

Grace B.

Grace B.

CortesPhilippines
1
Total Jobs
927
Total Hours

Customer Service (Voice and Chat)

Specializes in
Just like everyone, I am determined to provide for my family and at the same time be with them frequently as possible. I have the vision to become successful which translates to financial freedom. To me, this means to go beyond being able to put food on the table and pay the bills but also to enjoy life. I am grateful to experience working in the BPO industry because it honed my interpersonal skills and deal with different people every day. From my direct reports, colleagues, and to my customers whom I only met over the phone. Over the years, mastering the basics like active listening, building rapport, empathizing, and providing options are the key ingredients to provide the best customer experience that I can contribute to the company's success. I went the extra mile as well by exposing myself to different tools and apps such as Slack, Google Suite, and CANVA so I can keep up with the latest trend. I don't have any plans on stopping because learning new stuff means growing as an individual. I am looking forward to this BIG BREAK that would come my way. This would definitely open more doors for my career growth as a freelancer and contribute to the company's success.
No items

Skills

More than 30 hrs/week