Dannii A.
HerediaCosta Rica
100% Job Success

Customer Service Specialist

I specialize in Customer Care through E-Mail, Phone, Chat and Ticketing platforms (Intercom, Zendesk, Reamaze, Gorgias, Freshdesk) as well as Social Media content creation, Community Management/Moderation, Influencer Marketing/PR for your company´s needs. Over 20 years of experience in the Customer Service industry and in Customer Service Managerial roles, I acquired valuable experience coaching and developing teams of 20 or more associates, performing Quality Assurance monitoring, training agents, and driving KPIs to meet metrics and goals. This experience will surely be an asset to your organization as a fully bilingual English Spanish customer service agent or supervisor. I can create and edit engaging video and picture content for your Instagram, Facebook, and other socials, as well as put together ads for your campaigns to target the desired audience. I can manage and nurture your social media communities with a warm, friendly, and on-brand style. I can moderate your online community, as well as set up and manage Brand Ambassadors and Affiliate programs to bring in help from hand-picked influencers to widen the reach of your products. I can personally help you get closer to your customers, becoming the bridge between your company and their feedback, reviews, and experiences through customer research to help you better understand your customers and their needs. I have done a fair amount of traveling all over the American continent, Asia and Europe, so I appreciate and quickly adapt to different cultures and enjoy working with international teams! My schedule is flexible, and I am available to deliver 40+ hours of service a week. My rate ensures we can build a long term professional relationship, you won't need to invest time and resources into hiring/training me to then have the position abandoned after a few months when "a better paying job" comes along as is the case with many lower rate freelancers who are looking to climb and jump from contract to contract. I am especially interested in long-term opportunities, and I very much value stability. FAMILIAR WITH: Freshdesk Zendesk Reamaze Intercom Gorgias Retool Live Chat Omnisend Shopify Refersion Adobe Audition / Photoshop Filmora 9 Canva Slack Google Suite Asana Social media platforms (Instagram, Facebook, Youtube, TikTok) Iconosquare Payment processors (Tipalti, PayPal...) And many more....
Work history

Dannii A. has more jobs. Create an account to review them
Skills

Skills

  • Social Media Management
  • Email Support
  • Spanish
  • Zendesk
  • Community Management
  • Ecommerce
  • Social Media Content Creation
  • Community Moderation

Testimonials

Endorsements from past clients

"Dannii works on our Creator Success team and excels in this role in every way. This work requires a ton of patience, problem solving skills, flexibility, and tenacity. I heavily rely on him in all areas of operation including general customer support, payment processing, peer evaluation, and workflow management. Dannii is a joy to work with and always comes to work with a positive attitude, ready to tackle the tasks for the day. He is a quick learner, creative problem solver, and would be an asset to any team. "

Caitlin G. | Associate Manager
Creator/Influencer Support Nov 2022

Verified


"I worked with Dannii A for about a year and bit more , he was an example to follow, caring for his team and meeting goals. He is an achiever, does not give up, he is also extremely creative when motivating his team to meet all the KPI's and exceed them. The ideas he always brought up for marketing campaigns to increase sells was outstanding. We became the best selling site due to his innovative ideas. He customer service is out of this world, the amount of customer that would provide positive feedback about his interaction and his results made Dannii A the the top Team Manager I have had through my career. I would personally and professionally recommend him as the best asset any company can have."

Natalia A. | Operations Manager / Comcast Convergys
Managerial Customer Service Mar 2020

Verified


"I recently worked with Dannii A. to help my company’s online presence and “getting us out there”. He gave me some excellent guidance on how to set up our YouTube Channel, Facebook, and webpage and how to tie them all together to get a clear analytical picture. He has amazingly creative ideas and really helped get us on a clear path into the online world. We haven’t been able to implement all of what he showed us due to the current pandemic, but already our Facebook likes more than doubled, we now have a YouTube channel that is linked to our website and social media and are excited to start looking at implementing his other ideas! I would highly recommend Dannii for any marketing or PR position. He is dedicated, creative, reliable and detail oriented, and keeps “the big picture” in mind. "

Becky M. | Rehabilitation Assistant at Stride Mobile
Social Media Advising Mar 2020

Verified