Dennis N.
Nairobi, Kenya
Microsoft Certified Professional
$20.00/hr
I am an experienced IT professional with 5 years of expertise in cloud system monitoring, Office 365 management, and IT Service Desk operations. I ensure optimal cloud performance, address anomalies promptly, and manage Office 365 products, including Teams, Email, and SharePoint. My other responsibilities include collaborating with Technology vendors, maintaining monitoring logs, and handling software renewals for compliance.
In previous roles, I provided end-user support, managed incidents using service desk systems, and conducted network and Active directory administration.
Projects and Accomplishments:
- Successfully monitored and maintained cloud systems, enhancing performance and reliability.
- Streamlined Office 365 environments, improving user identity and access management.
- Led the IT Service Desk, significantly boosting user satisfaction and request efficiency.
I am committed to providing efficient and reliable IT solutions. Let’s connect to explore how I can support your project needs.
Skills
Skills
- Microsoft Word
- General Transcription
- Data Mining
- Typing
- Microsoft PowerPoint
- Printer