Maria Carmela R.
Mandaluyong City, Philippines
82% Job Success
Team Leader, IT Help Desk & Service Delivery Manager/Dispatch
I am an IT Team Leader (Client Success Manager) alongside of it, I am an Onboarding/Offboarding Specialist (Trainer) for IT and Networking. - Technical Support - Customer Service - Support Engineer - Dispatcher - Service Delivery Coordinator - Autotask expert - Scheduler 10 yrs. ISP Tech Support Specialist 7 yrs. IT service desk Proficient in Active Directory and Account creation Office 365 admin Well Versed in Windows and Mac Operating system I have been working with MSPs for the last 7 years. I have experience using tools like, Azure, Autotask PSA, ConnectWise, Sophos, IT Glue, Active Directory, O365 Support, G-Suite, Kaseya VSA and BMS, Acronis, N-Central, Intercom, PRTG, Cisco Meraki, Jira, Win/MAC OS Support, COVE Backup and deployment, Shadow Protect Backup. Printer support and anything that the end user may need. I am always looking to expand my knowledge and go extra mile to solve my clients' problems.
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