Taha Q.

Taha Q.

KarachiPakistan

Customer Support | Phone, Online Chat And Email Support | Sales

Customer service is the protector of any company's brand and supports hard-won market share by maintaining positive customer relations and fostering repeat business. My goal is to develop and deliver customer service that not only makes for happy customers but also builds loyalty, expands the customer base and makes marketing efforts cost-effective. For the past 2 years, I've worked as a Customer Support Representative with a team of CSRs, being accountable for sales, live chat handling, inbound call handling and customer service. I've been the escalation point for service issues that require elevated decision-making to maintain both company brand and customer happiness. My performance in problem-solving has been recognized. I consistently meet or exceed service benchmarks. In my work at BreakThru (Software Company), I was recognized repeatedly for excellent customer service and consistently exceeded expectations as a top Chat Support Representative. I stayed current on company policies and procedures to always offer customers the best possible support. My work was top-notch across the board, and managers relied on me to handle tough jobs. In addition to that, I will bring a number of skills to this role, including: Live Chat Handling Inbound Call Handling Customer Service Sales
Taha Q.

Taha Q.

KarachiPakistan

Customer Support | Phone, Online Chat And Email Support | Sales

Specializes in
Customer service is the protector of any company's brand and supports hard-won market share by maintaining positive customer relations and fostering repeat business. My goal is to develop and deliver customer service that not only makes for happy customers but also builds loyalty, expands the customer base and makes marketing efforts cost-effective. For the past 2 years, I've worked as a Customer Support Representative with a team of CSRs, being accountable for sales, live chat handling, inbound call handling and customer service. I've been the escalation point for service issues that require elevated decision-making to maintain both company brand and customer happiness. My performance in problem-solving has been recognized. I consistently meet or exceed service benchmarks. In my work at BreakThru (Software Company), I was recognized repeatedly for excellent customer service and consistently exceeded expectations as a top Chat Support Representative. I stayed current on company policies and procedures to always offer customers the best possible support. My work was top-notch across the board, and managers relied on me to handle tough jobs. In addition to that, I will bring a number of skills to this role, including: Live Chat Handling Inbound Call Handling Customer Service Sales
As Needed - Open to Offers