Livio P.
MaracayVenezuela
100% Job Success
Top Rated Plus

Expert Customer Support Executive

I am a detail-oriented Customer Service Agent skilled in helping with all sorts of requests, from basic order questions (the classical 'where is my order?') to complex and less common issues. I have a lot of versatility in using any communication channel to provide top-notch support. I first started working for a call center where I was promoted to Lead with an HR approach after some months showing outstanding results; tasks were doing quality checks and general feedback to a team of over 20 agents. Afterward, I became part of the support team of a Shenzhen-based giant that sells electronics and gadgets, took care of over 80 customers daily via live chat, being among the top agents weekly and monthly basing on CSAT, goals, and quality. Later on, I took part in Shopify-based stores, taking again the mantle of Manager, overseeing a team of agents making sure that all their customers were satisfied, and structured SOPs aligned with the company's philosophy as part of my tasks, and I have had several other experiences ever since. At this moment of my life, I'm looking to be part of a company that wants to do the same that I do: CHANGING THE WORLD, or at least, making it a better place. Does that sound like your company? Don't hesitate in getting in touch with me, I'll be thrilled to meet you!

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Skills

  • Zendesk
  • Tech & IT
  • Email Support
  • Social Customer Service
  • CRM Software
  • Telemarketing
  • Email Communication
  • Community Management
  • Venezuelan Spanish Dialect
  • Client Management

Testimonials

Endorsements from past clients

" Livio is an excellent freelancer - he is a quick learner and efficient at what he does. We always relied on him when it comes to getting things done like handling an increased flux of tickets since he was among the ones with the highest workload. It is evident that Livio cared about his job as he always felt the need to get things done, and this is something we appreciated. He has a lot of potential and we would recommend him for anyone looking for such energy. "

Abdelrahman E. | Customer support manager
Customer success Jan 2024

Verified