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Michelle Roa L.

Michelle Roa L.

San Jose del Monte, Philippines
Job Success
Top Rated

Sr Customer Ambassador/Technical Support Specialist

I am a Virtual Assistant specializing in Customer Service & Technical Support | Social Media Management | eCommerce Experience in Zendesk and Helpshift ticketing, Microsoft Remote Desktop, In-App Support for Outook iOS app. Trained and knowledgeable in turning Customer Experience to Customer Satisfaction. Hands-on Team Lead handled Admin tasks such as schedule management and forecasting, Quality evaluations and coaching, fraud monitoring, and chargeback processing. Operation management and quality testing, including routing of calls. My top Online Skills: *Customer Service & Technical Support Email, Chat and Phone Support *Virtual Assistant Administrative Task: Bookkeeping/Accounting E-commerce: Amazon, Shopify, eBay, Alibaba, Aliexpress, Dropshipping Basic Facebook Ads, Product and Niche Research, Basic Social Media Marketing Sourcing products in AliExpress and Alibaba, shipping process, and product listing. Finding the correct keyword for Amazon sponsored ads and enhancing my stellar customer service and inventory management. Moderator for a Social Media Account. I have a friendly attitude and a multitasker. I am looking forward to working with a team and grow with the company as I share my knowledge and experience.
Rating is 4.8 out of 5.
4.80 Oct 5, 2016 - Jan 30, 2017
Private earnings
Rating is 5 out of 5.
5.00 Feb 27, 2014 - Oct 30, 2014

"Michelle is a fantastic member of our team. We are only ending this contract so that she can transition into a new position with us. Thank you Michelle!"

Private earnings
Michelle Roa L. has more jobs. Create an account to review them

Portfolio

Double Wall Mugs Project Portfolio
Double Wall Mugs Project Portfolio
RYL PH Project Portfolio
RYL PH Project Portfolio
Want to see more? Create Account

Skills

Michelle Roa L.

Michelle Roa L.

San Jose del Monte, Philippines
Job Success
Top Rated
20
Total Jobs
21,455
Total Hours

View profile

Sr Customer Ambassador/Technical Support Specialist

Specializes in
I am a Virtual Assistant specializing in Customer Service & Technical Support | Social Media Management | eCommerce Experience in Zendesk and Helpshift ticketing, Microsoft Remote Desktop, In-App Support for Outook iOS app. Trained and knowledgeable in turning Customer Experience to Customer Satisfaction. Hands-on Team Lead handled Admin tasks such as schedule management and forecasting, Quality evaluations and coaching, fraud monitoring, and chargeback processing. Operation management and quality testing, including routing of calls. My top Online Skills: *Customer Service & Technical Support Email, Chat and Phone Support *Virtual Assistant Administrative Task: Bookkeeping/Accounting E-commerce: Amazon, Shopify, eBay, Alibaba, Aliexpress, Dropshipping Basic Facebook Ads, Product and Niche Research, Basic Social Media Marketing Sourcing products in AliExpress and Alibaba, shipping process, and product listing. Finding the correct keyword for Amazon sponsored ads and enhancing my stellar customer service and inventory management. Moderator for a Social Media Account. I have a friendly attitude and a multitasker. I am looking forward to working with a team and grow with the company as I share my knowledge and experience.
Rating is 4.8 out of 5.
4.80 Oct 5, 2016 - Jan 30, 2017
Private earnings
Rating is 5 out of 5.
5.00 Feb 27, 2014 - Oct 30, 2014

"Michelle is a fantastic member of our team. We are only ending this contract so that she can transition into a new position with us. Thank you Michelle!"

Private earnings
Michelle Roa L. has more jobs. Create an account to review them

Portfolio

Double Wall Mugs Project Portfolio
Double Wall Mugs Project Portfolio
RYL PH Project Portfolio
RYL PH Project Portfolio
Want to see more? Create Account

Skills

Less than 30 hrs/week

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