Bilal M.
Rawalpindi, Pakistan
DevOps | Linux | System Support Engineer | IT Helpdesk
$18.00/hr
DevOps: GIT, Jenkins, Docker, Ansible, Kubernetes
Database: MySQL
Virtualization: VMware ESXI / VSphere, VMware Workstation, Hyper-V
Security Tools: pfSense, VPN, OpenSSL, Pentesting
Additional: VoIP services (Asterisk), FreePBX
I love what I am doing. In recent times I have engaged in DevOps.
I worked as Microsoft Office 365 Administrator, Linux/System support Engineer and Customer Services.
Migrations to Office 365. Microsoft Teams.
Managing V-Center and ESXI servers.
Backup infrastructure over Veeam.
Extensive experience in IT Support Engineer Service Desk, Technical Support and Customer Service at various level and area of responsibilities.
Troubleshooting different Devices and Computers, Active Directory.
Giving Product Information and Product Support for Customers.
Provide Technical Assistance and Customer Service through Phones, Chats and Emails.
Monitoring and maintaining the computer systems and networks within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems over the phone.
Working with customers/employees to identify computer problems and advising on the solution.
Logging and keeping records of customer/employee queries.
Updating self-help documents so customers/employees can try to fix problems themselves.
Resolving domain and hosting issues.
Work history
Work history
Production installation specialist
5.00
Feb 3, 2023
-
Sep 26, 2023
Private earnings
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Skills
Skills
- Office 365
- Email Support
- Microsoft Teams
- Jenkins
- Technical Support
- Linux System Administration
- Database Query
- Network Administration
- Network Security