Muhammad  U.
LahorePakistan
100% Job Success

Property Manager | AppFolio/Buildium Pro | Customer Service | Airbnb

Hi there, I have worked in several states such as California, Ohio, Florida, Michigan, Virginia etc. in the property management industry as a Virtual Assistant for the last 10 years Throughout my career, I have had the privilege of working with multiple property management companies, where I have honed my skills in various aspects of the industry. From handling the marketing of vacant units, rent collections, and leasings, to managing evictions, escrow, delinquencies, and bookkeeping, I have done it all. Moreover, I have experience in working on payment plans with the tenants, signing the lease and completing the move-in process, also worked on Section 8 failed inspections & abatements, Section 8 rent collections, (entering transactions) leasings (RFTA), payables, receivables, bank reconciliations, creating management fees, owners disbursements, sends owners packets, paying property taxes and rental registrations, utility bills, and repairs, and maintenance of the occupied units. As a maintenance coordinator, I have handled several tasks. Manage all incoming tenant maintenance requests. Answer all incoming tenant questions/requests. Work with tenants to remedy HOA violations/registrations. Creating work orders and Manage the maintenance, and repairs of the property, including overseeing repairs and maintenance requests from tenants. Having great construction knowledge and completing make-readies, unit turn, handling city violations, POS violations, and Abatements with section 8 tenants. Address tenant concerns and complaints, and work to resolve any issues that arise, dealt with the insurance companies to schedule an appointment with the adjusters. Since I have completed my training on Xactware Classroom, so I have worked with insurance adjusters to create estimates on Xactimate and send to the insurance companies, Maintain accurate records of all financial transactions related to the property, including income, expenses, and repairs. Ensure that the property complies with all applicable laws and regulations. Build and maintain positive relationships with tenants, vendors, owners. Develop and implement policies and procedures to ensure the efficient and effective management of the property. In addition to my extensive knowledge of property management, I am proficient in using software like AppFolio, Buildium, Quickbooks, Doorloop, Yardi, Property Meld, Entrata, Xero, Rent Manager, OTTO, Yardi Breeze, and PropertyWare. I have also used CRM tools such as Monday, Asana, LeadSimple, and Clickup. I have also worked on leasing software such as Zumper, show Mojo, Zillow, Tenant Turner, Turbo tenant, etc. I’m proficient advanced level Microsoft word and Excel user. With HOA Management: Serving as the main point of contact for all HOA-related matters and addressing inquiries and concerns from homeowners and tenants. Manage financial aspects, including collecting dues, creating budgets, and ensuring timely payments for maintenance and utilities. Coordinate and schedule regular HOA meetings, prepare agendas, and document meeting minutes. Enforce HOA rules and regulations, addressing violations and coordinating necessary actions with homeowners and property management. I have also worked with many real estate agents as their unlicensed Virtual assistant. While working as a Cold caller, I used to work on MLS to find properties listed for investors, run comps, and send contracts to the sellers. I have done cold calling and handled follow-ups via calls, texts, and emails. I have used Mojodialer, Ring Cental, Google voice, 8x8 and Vonage for making calls.

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Skills

  • Technical Accounting
  • Vonage
  • Organizational Background
  • Property Management
  • Professional Experience
  • Rental Agreement
  • Calculation Function
  • Maintenance Management Software
  • Leadership Skills
  • Real Estate Cold Calling
  • Communication Skills

Testimonials

Endorsements from past clients

"Bilal was punctual, hard working and eager to work. He was very polite and teachable. One of the best freelancer I have worked so far."

Sanai S.
Oct 2023

Verified