Eileen D.
Mandaluyong CityPhilippines
100% Job Success
Top Rated

eCommerce VA | Customer Service Expert | Virtual Assistant Champion

Seasoned and well-rounded Customer Service Team Leader specializing in customer service, order placement, replacement, and resolutions for B2C and B2B. My goal is to complete tasks efficiently that will help your business succeed; manage your day-to-day operations according to your goals, and create opportunities that get you closer to your vision. I am highly trainable, quick to pick up new skills, and obsessed with growth. Core Competencies: + Experienced in recruitment, development, and discipline of a highly engaged team. + Project Management- responsible in planning and overseeing a project to ensure they are completed successfully in a timely manner. + Basic SEO and Keyword Research + Adept at creating reports and documentation + Scheduling and Task Management + Data Collection and Research + Strong problem-solving and decision-making skills with the ability to effectively handle multiple priorities in a changing environment. + Administrative Support- Manage phone, chat, and email accounts. I can also make travel arrangements having an airline travel account background. +Manage daily customer service operations and act as the first point of contact for customers and distributors. Customer Service Experience: - Extensive email and chat support background - Manage and Order tracking - Handle refunds, returns, and exchange - Handle customer complaints and offer a valid solution to the problem - Chat with customers - Handle customer service tickets and provide appropriate solutions and alternatives - Handle B2B orders + MS Office, Google, Canva, Slack, Asana +LiveChat, Lightspeed, Picqer, Visma, DeepL Translator I want to help you. So send me a message and let’s get started!

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Skills

  • SEO Keyword Research
  • Email Communication
  • Product Knowledge
  • Amazon FBA
  • Ecommerce
  • Email Support
  • Order Tracking