Information security, sometimes shortened to InfoSec, is the practice of defending information from unauthorized access, use, disclosure, disruption, modification, perusal, inspection, recording or destruction. wikipedia.org

Salesforce.com Inc. is a global cloud computing company headquartered in San Francisco, California. wikipedia.org

Technical support or tech support refers to a range of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods.

Chat technical support is a form of technical support delivered via online chat. Online chat refers to a kind of communication over the Internet that offers an real-time direct transmission of text-based messages from sender to receiver. wikipedia.org

A data entry clerk, sometimes called a typist, is a member of staff employed to type data into a database using a keyboard. The keyboards used can often have specialist keys and multiple colours to help them in the task and speed up the work. wikipedia.org

A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. wikipedia.org