Lanie S.
100% Job Success
Top Rated Plus

Customer Support Expert | Email Support | Live Chat Support

Driven, reliable, able to work with minimal supervision, tend to exhaust all resources first before asking for someone's help, love learning new things, and can learn quickly, let me watch a video or read a step-by-step guide and you won't need to train me, able to multi-task on a regular basis, enjoys checking and searching for all possible strategies to work efficiently. QUALITY = QUANTITY. Tools: * Intercom * Slack * PayPal * Stripe * Google Play Console * Salesforce * Freshdesk * Specialties and experiences: * Customer Support (Chat, Email, and Inbound/Outbound calls) * Technical Support * Processing refund and Cancellation * Intercom messaging system * Reports Documentation * Data mining, Organizing, Data Entry

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  • Slack
  • Email Support
  • PayPal
  • Product Knowledge
  • Inbound Inquiry
  • Ticketing System
  • Following Procedures
  • Interpersonal Skills