Lanie S.
Manila, Philippines
100%
Job Success
Customer Support Expert | Email Support | Live Chat Support
$7.50/hr
Driven, reliable, able to work with minimal supervision, tend to exhaust all resources first before asking for someone's help, love learning new things, and can learn quickly, let me watch a video or read a step-by-step guide and you won't need to train me, able to multi-task on a regular basis, enjoys checking and searching for all possible strategies to work efficiently. QUALITY = QUANTITY.
Tools:
* Intercom
* Slack
* PayPal
* Stripe
* Google Play Console
* Salesforce
* Freshdesk
* Monday.com
Specialties and experiences:
* Customer Support (Chat, Email, and Inbound/Outbound calls)
* Technical Support
* Processing refund and Cancellation
* Intercom messaging system
* Reports Documentation
* Data mining, Organizing, Data Entry
Work history
Work history
Customer Support - Email Based
Nov 3, 2019
-
Jun 9, 2024
"Lanie is amazing! We are only ending the contract because we are going to hire her back again outside of UpWork. Lanie has been working with us for almost 5…
Private earnings
Customer Service for Online Legal Education Company
May 26, 2022
-
Jun 15, 2022
"Thank you for your help!"
Private earnings
Lead generation - no experience necessary - entry level - looking up email address of principals
Aug 21, 2019
-
Mar 19, 2020
"Did well would work again with Lanie"
Private earnings
Trial: Transcribe Video and Copy/paste Emails.
Aug 2, 2019
-
Aug 10, 2019
Private earnings
Lead generation - no experience necessary - entry level - looking up email address of principals
Jul 30, 2019
-
Aug 1, 2019
Private earnings
Simply Customer Support - Chat & Email (Shit Based)
Jun 10, 2024
-
Present
Job in progress
Private earnings
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Skills
Skills
- Lead Generation
- Slack
- Stripe
- Email Support
- PayPal
- Customer Support
- Customer Service
- Product Knowledge
- Intercom
- Inbound Inquiry
- Ticketing System
- Following Procedures
- Interpersonal Skills
- Salesforce CRM