John Mark M.

John Mark M.

CebuPhilippines
Rising Talent

Customer Service Expert | Email and Phone Support | Live Chat | VA

I am an experienced Customer Satisfaction Expert who possesses a strong ability to improve customer service standards. I have 3 years of customer service experience and specialize in eCommerce customer service and order fulfillment. I am adept at creating customer support policies and procedures, training and development, and conducting assessments and evaluations. Ensuring customers are happy and Improving productivity is my number one goal. As a hardworking self-starter, I apply critical thinking to execute any assigned project. I am also very resourceful and learn various tasks on my own. I have worked with the escalations team that supports escalated contacts for Amazon.com and Amazon.ca and technical support for Intuit payroll support. I have worked in leading companies globally, which allowed me to meet employers' expectations and demand overall satisfactory performance. I am looking forward to providing World-Class Customer Service. I have a Bachelor of Science in Entrepreneurship from a well-known University in Eastern Visayas in the Philippines. This degree gave me competent skills in Management, Leadership, Initiative and Self-Direction, and Entrepreneurship. I can help you focus on your business while at the same time being confident that the task and challenges are being taken care of professionally and in a timely fashion. A final note about my place, the city I live in has widely available broadband internet connectivity, is seldom affected by typhoons, and power outages are infrequent, unlike rural areas in the country.
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John Mark M.

John Mark M.

CebuPhilippines
Rising Talent
2
Total Jobs
23
Total Hours

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Customer Service Expert | Email and Phone Support | Live Chat | VA

Specializes in
I am an experienced Customer Satisfaction Expert who possesses a strong ability to improve customer service standards. I have 3 years of customer service experience and specialize in eCommerce customer service and order fulfillment. I am adept at creating customer support policies and procedures, training and development, and conducting assessments and evaluations. Ensuring customers are happy and Improving productivity is my number one goal. As a hardworking self-starter, I apply critical thinking to execute any assigned project. I am also very resourceful and learn various tasks on my own. I have worked with the escalations team that supports escalated contacts for Amazon.com and Amazon.ca and technical support for Intuit payroll support. I have worked in leading companies globally, which allowed me to meet employers' expectations and demand overall satisfactory performance. I am looking forward to providing World-Class Customer Service. I have a Bachelor of Science in Entrepreneurship from a well-known University in Eastern Visayas in the Philippines. This degree gave me competent skills in Management, Leadership, Initiative and Self-Direction, and Entrepreneurship. I can help you focus on your business while at the same time being confident that the task and challenges are being taken care of professionally and in a timely fashion. A final note about my place, the city I live in has widely available broadband internet connectivity, is seldom affected by typhoons, and power outages are infrequent, unlike rural areas in the country.
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Testimonials

Endorsements from past clients

"Having worked with customer service over the years, I can honestly say that JM is one of the best associates I've worked with. JM integrated within our site team perfectly and showed a real passion for being a team player – consistently updating the team on their work and progress. This resulted in a fantastic work environment that harbored positivity and great results. I would not hesitate to recommend JM to any potential clients looking to work with him. If you have the opportunity to work with JM, I say go for it! You are guaranteed an enjoyable and productive experience. "

Rejie I. | Team Manager
Customer Service Associate
Jun 2021
Verified

"John Mark managed our social media channels and my calendar and emails. She is very creative and thanks to her the number of followers of our company doubled on LinkedIn. She is hardworking, punctual, proactive and open for new ideas. I can truly recommend her."

Walter R. | Demand Network Planning Consultant
Email and Social Media Assistant
Jun 2021
Verified