Benedict M.

Technical Support Specialist- Customer Service | Graphics Design

I have ten years of expertise in application administration and support, making me a skilled and experienced technical and customer care specialist. Strong analytical, problem-solving, creative, and communication skills. I have an attention to detail and am a team player. My primary areas of expertise are in remote troubleshooting, service desk, and technical support, with proficiency in both Windows and Mac OS. In my previous campaign, I worked as a sales associate and performed front-end coding and data entry utilizing project management tools. Skills-- Solid technical background in front-end coding and understanding of software development. Advanced knowledge of tools like Zendesk, Salesforce, other CRMs, MS Office and remote platforms like LogMeIn Rescue and TeamViewer. Capability to quickly learn new software and tools. Proficiency in English, both written and spoken. Excellent interpersonal and communication with strong attention to detail. Exceptional customer service skills with a talent for building rapport with customers. Passion for developing a user experience that users will love and remember. Team player in a fast-paced, dynamic environment, able to work proactively. Strong problem-solving skills with a hands-on approach. Skilled at effectively working with cross-functional teams.
Work history

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  • Email Support
  • Sales & Marketing
  • Remote Connection Support
  • Computer Hardware
  • Project Management Support
  • Communication Skills
  • Computer Operating System