Princess Ericka E.
89% Job Success

B2B Sales and Customer Service Representative/Virtual Assistant

I have been a customer service and sales representative for 6 years. I am highly experienced in Customer Service using ticketing systems (Zendesk, Freshdesk, Zoho Crm, Hubspot and Intercom), Inbound Sales, Administrative Tasks, Calendar Management, Email Management, Web Research, Email Response, Payment Processing, Virtual Assistance, Data Entry, Order Processing and Live Chat support. Working experience in Outbound Sales, Appointment Setting - Sales, Team Management, Training and Development, Coaching. Below are some of my core skills as a Customer Service: * Strong English Skills (Spoken and Written) * Phone etiquette * Billing, payments and disputes * Order taking and order processing * Customer satisfaction * Inbound sales/ upselling

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  • Intercom
  • Salesforce
  • Retail Sales Management
  • Zendesk
  • Zoho CRM
  • HubSpot