Princess Ericka E.
Manila, Philippines
100%
Job Success
B2B Sales and Customer Service Representative/Virtual Assistant
$15.00/hr
I have been a customer service and sales representative for 6 years. I am highly experienced in Customer Service using ticketing systems (Zendesk, Freshdesk, Zoho Crm, Hubspot and Intercom), Inbound Sales, Administrative Tasks, Calendar Management, Email Management, Web Research, Email Response, Payment Processing, Virtual Assistance, Data Entry, Order Processing and Live Chat support.
Working experience in Outbound Sales, Appointment Setting - Sales, Team Management, Training and Development, Coaching.
Below are some of my core skills as a Customer Service:
* Strong English Skills (Spoken and Written)
* Phone etiquette
* Billing, payments and disputes
* Order taking and order processing
* Customer satisfaction
* Inbound sales/ upselling
Work history
Work history
Sales Representative
Jun 21, 2023
-
Aug 3, 2023
Private earnings
Business Development Representatives (BDR) to join our Sales team
Dec 5, 2022
-
May 19, 2023
"Great work!"
Private earnings
Sales Consultant
Mar 27, 2023
-
May 17, 2023
Private earnings
B2B Sales representative
Jun 16, 2022
-
Feb 3, 2023
Private earnings
Sales Appointment Setting
Jun 13, 2022
-
Sep 9, 2022
Private earnings
Virtual Assistant (VA)
Apr 9, 2022
-
Aug 23, 2022
"Amazing & focused professional. Great delivery. Great communication."
Private earnings
Customer Service & Inside Sales Rep
Mar 30, 2022
-
Jun 29, 2022
"Ericka was great to work with. Wish we had more work for her."
Private earnings
B2B Telemarketing - Appointment Setting
Apr 2, 2022
-
Apr 11, 2022
Private earnings
Customer Service Specialists to Call Customers - 7 Resources - Upwork enterprise client
Oct 14, 2021
-
Feb 14, 2022
Private earnings
Tech Startup - Appointment Setter & Cold Caller, Sales
Aug 11, 2021
-
Jan 1, 2022
"She was amazing! Did everything correctly and produced results immediately!"
Private earnings
Business Development Representatives (BDR1) for Cold Calling (Weekly Bonus for Top Performers!)
Jul 25, 2023
-
Present
Job in progress
Private earnings
Customer Service & Inside Sales Rep
Dec 6, 2022
-
Present
Job in progress
Private earnings
E-book Sales
Mar 25, 2021
-
Present
Job in progress
Private earnings
Sales support on Linkedin and FB
Feb 25, 2021
-
Present
Job in progress
Private earnings
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Skills
Skills
- Five9
- Intercom
- Customer Service
- Salesforce CRM
- Salesforce
- Sales
- Customer Relationship Management
- Retail Sales Management
- Cold Calling
- Zendesk
- Zoho CRM
- HubSpot
- Freshdesk
- Online Chat Support