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Laila L.

Laila L.

General Santos, Philippines
Job Success
Top Rated

Order Fulfillment and Product Manager

Welcome to my profile! I have a more than a decade experience in Ecommerce with depth understanding the whole processes and operations. My Strength: Trustworthy, Deliver results in a timely manner, Transparent, Loyal, Passionate, Kind, Humble, Eager to learn new things, Critical Thinker, Can do attitude, Organized and has positive insights. My Skills: • Shopify Admin – Products Management, Order Fulfillment, Customer support, and Supplier Communications • Dropshipping 100% Understanding • Microsoft Office – Microsoft Office 365 Prof Plus • Google Drive • Basic Xero and Quickbooks • Basic Web Design • Basic SEO • Blogs Content Creation • Team Management • Store Operations – Over all Back ends operation • Standard procedure creation • Ebay, Amazon Seller Central, Walmart Fulfillment Services (WFS) • Basic Photo and Video Editing • Social Media management • Assana, Trello My Experiences: • Team Leader in Fulfillment and Support Operations for 3 Years - o Solving Issues, Creating Standardize process, On-boarding New Agents, Training New Agents, Address Escalations o Calling Suppliers and Manufacturers. o Deep Knowledge about Sporty Outdoor Gears: Golfs – Stocks or customized Winter Sports such as Snowboards and Ski’s and other Winter sports items Camping and Hiking, Cycling products – E-bikes and Traditional Bikes • Product and Store Management – o Adding products with correct descriptions, Prices, Taggings, and collections o Edit Photos/Videos to be uploaded - Canva and Photoshop o Product Page and Landing Page Modifications o Product and Specs Research o Deep understanding of these Products:  Fashion  Jewelry  Cloths  Home – Appliances, Furniture, Home decors, Tools  Electronics - Gadgets & Accessories  Trending Items o Processing orders – Via Manual fulfilment, Via Calls, Spreadsheet, Excel, Oberlo, Dropify, Dsers, Mass Fulfill o Monitoring Inventory – POS system o Customer support and Tracking order status  Handling returns and refunds  Exchange  Order cancellations • Virtual Assistant – Worked on Different projects and Different Clients o Basic Web Design o Blogs content creation and posting o Social media management o Basic SEO o Bookkeeping o Google Calendar o File Management o Email Handling o Meeting Presentations o Basic Xero and Quickbooks
Rating is 5 out of 5.
5.00 Apr 18, 2021 - Jun 2, 2021
Private earnings
Rating is 5 out of 5.
5.00 Feb 10, 2019 - Mar 19, 2020
Private earnings
Rating is 5 out of 5.
5.00 Mar 12, 2019 - Nov 1, 2019
Private earnings
Rating is 5 out of 5.
5.00 Mar 15, 2018 - Mar 19, 2019

"Laila is a superstar! She was the first VA I have had and the best till today. She is smart, professional and efficient. She has always been someone I could trust in any situation and really understandable. She is really knowledgable on e-commerce. I have to finish the contract due to the change of the business. I would definitely hire her again and again in future when the situation changes. I highly recommend Laila to anyone who needs a loyal team member!"

Private earnings
Rating is 5 out of 5.
5.00 Feb 26, 2019 - Mar 12, 2019

"A pleasure to with Laila, she is very professional and does quality work,I recommend her 100%"

Private earnings
Jan 28, 2016 - May 6, 2018

No feedback given

Private earnings
Aug 27, 2015 - May 6, 2018

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Oct 3, 2017 - Oct 4, 2017

"Great work. Will work with you again"

Private earnings
Mar 15, 2016 - Sep 22, 2017

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Oct 22, 2015 - Nov 6, 2015

"Good Worker. Thanks."

Private earnings
Laila L. has more jobs. Create an account to review them

Portfolio

Freshdesk Tickets Handling/Customer Support
Freshdesk Tickets Handling/Customer Support
Freshdesk Tickets
Freshdesk Tickets
Want to see more? Create Account

Skills

Laila L.

Laila L.

General Santos, Philippines
Job Success
Top Rated
52
Total Jobs
6,995
Total Hours

View profile

Order Fulfillment and Product Manager

Specializes in
Welcome to my profile! I have a more than a decade experience in Ecommerce with depth understanding the whole processes and operations. My Strength: Trustworthy, Deliver results in a timely manner, Transparent, Loyal, Passionate, Kind, Humble, Eager to learn new things, Critical Thinker, Can do attitude, Organized and has positive insights. My Skills: • Shopify Admin – Products Management, Order Fulfillment, Customer support, and Supplier Communications • Dropshipping 100% Understanding • Microsoft Office – Microsoft Office 365 Prof Plus • Google Drive • Basic Xero and Quickbooks • Basic Web Design • Basic SEO • Blogs Content Creation • Team Management • Store Operations – Over all Back ends operation • Standard procedure creation • Ebay, Amazon Seller Central, Walmart Fulfillment Services (WFS) • Basic Photo and Video Editing • Social Media management • Assana, Trello My Experiences: • Team Leader in Fulfillment and Support Operations for 3 Years - o Solving Issues, Creating Standardize process, On-boarding New Agents, Training New Agents, Address Escalations o Calling Suppliers and Manufacturers. o Deep Knowledge about Sporty Outdoor Gears: Golfs – Stocks or customized Winter Sports such as Snowboards and Ski’s and other Winter sports items Camping and Hiking, Cycling products – E-bikes and Traditional Bikes • Product and Store Management – o Adding products with correct descriptions, Prices, Taggings, and collections o Edit Photos/Videos to be uploaded - Canva and Photoshop o Product Page and Landing Page Modifications o Product and Specs Research o Deep understanding of these Products:  Fashion  Jewelry  Cloths  Home – Appliances, Furniture, Home decors, Tools  Electronics - Gadgets & Accessories  Trending Items o Processing orders – Via Manual fulfilment, Via Calls, Spreadsheet, Excel, Oberlo, Dropify, Dsers, Mass Fulfill o Monitoring Inventory – POS system o Customer support and Tracking order status  Handling returns and refunds  Exchange  Order cancellations • Virtual Assistant – Worked on Different projects and Different Clients o Basic Web Design o Blogs content creation and posting o Social media management o Basic SEO o Bookkeeping o Google Calendar o File Management o Email Handling o Meeting Presentations o Basic Xero and Quickbooks
Rating is 5 out of 5.
5.00 Apr 18, 2021 - Jun 2, 2021
Private earnings
Rating is 5 out of 5.
5.00 Feb 10, 2019 - Mar 19, 2020
Private earnings
Rating is 5 out of 5.
5.00 Mar 12, 2019 - Nov 1, 2019
Private earnings
Rating is 5 out of 5.
5.00 Mar 15, 2018 - Mar 19, 2019

"Laila is a superstar! She was the first VA I have had and the best till today. She is smart, professional and efficient. She has always been someone I could trust in any situation and really understandable. She is really knowledgable on e-commerce. I have to finish the contract due to the change of the business. I would definitely hire her again and again in future when the situation changes. I highly recommend Laila to anyone who needs a loyal team member!"

Private earnings
Rating is 5 out of 5.
5.00 Feb 26, 2019 - Mar 12, 2019

"A pleasure to with Laila, she is very professional and does quality work,I recommend her 100%"

Private earnings
Jan 28, 2016 - May 6, 2018

No feedback given

Private earnings
Aug 27, 2015 - May 6, 2018

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Oct 3, 2017 - Oct 4, 2017

"Great work. Will work with you again"

Private earnings
Mar 15, 2016 - Sep 22, 2017

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Oct 22, 2015 - Nov 6, 2015

"Good Worker. Thanks."

Private earnings
Laila L. has more jobs. Create an account to review them

Portfolio

Freshdesk Tickets Handling/Customer Support
Freshdesk Tickets Handling/Customer Support
Freshdesk Tickets
Freshdesk Tickets
Want to see more? Create Account

Skills

Less than 30 hrs/week

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