Vincent W.

Vincent W.

NairobiKenya

Customer Experience Consultant

I am an experienced Unified Communications specialist with vast experience in designing, implementing, training, and supporting on-premise and cloud-based contact center applications following best design practices I have worked with SME and enterprise customers spanning various verticles across the industry ie Telcom, Financial services, gaming and Betting and NGOs. Working with Workforce Optimation, Speech Analytics, Quality Assurance, Skill Based Routing, IVR Flow design, Omni channel configuration, Work Force Management in a full-fledged contact center environment. Deployed Avaya, Presence Interactive, Connexone, 3CX, Yeastar, and Amazon connect among others. Contact me for CX consulting services to evaluate your requirements and build a mutual partnership that will be beneficial.
Vincent W.

Vincent W.

NairobiKenya

Customer Experience Consultant

Specializes in
I am an experienced Unified Communications specialist with vast experience in designing, implementing, training, and supporting on-premise and cloud-based contact center applications following best design practices I have worked with SME and enterprise customers spanning various verticles across the industry ie Telcom, Financial services, gaming and Betting and NGOs. Working with Workforce Optimation, Speech Analytics, Quality Assurance, Skill Based Routing, IVR Flow design, Omni channel configuration, Work Force Management in a full-fledged contact center environment. Deployed Avaya, Presence Interactive, Connexone, 3CX, Yeastar, and Amazon connect among others. Contact me for CX consulting services to evaluate your requirements and build a mutual partnership that will be beneficial.
More than 30 hrs/week