De Guzman A.
Mabalacat CityPhilippines

WFM Real Time Analyst, Data Analyst | Team Lead | Administrative

A positive, confident and competent person who always strives to achieve a high standard in any given task. Capable of working as a motivated team member and adopting a practical approach using own initiative. Trustworthy, hardworking and reliable with excellent communication. ⌚ Meeting deadlines ⚡ Highly organized and attention to detail. Efficient and hardworking ✔️ 12 years in Customer Support (Multiple Line of Business) ✔️Administrative Skills ✔️Team Lead ✔️ Subject Matter Expert ✔️Quality Assurance ✔️Real Time Analyst ✔️ High Speed PC / Internet I am proficient with the following platforms: ●Helpdesk softwares ✅Genesys Cloud ✅CMS Supervisor ✅Nice IEX, CSS ✅Salesforce ✅Aceyus ✅Cisco ✅CRM ✅CS Portal Other tools: Google Sheets Google Docs Microsoft Excel Microsoft Word Slack, Outlook, Gmail,

Skills

  • Information Analysis
  • Organizational Background
  • Internal Reporting
  • Lead Management
  • Leadership Skills
  • Communication Skills
  • Multitasking
  • Detailed Movement
  • Interpersonal Skills
  • CRM Software
  • Workforce Management