Erick Christopher Velonza P.
San Pedro, Philippines
100%
Job Success
Top Rated
Systems & Support Team Lead | Desktop Engr. L2 | IT Service Desk
$20.00/hr
With more than 14 years of I.T. experience in Operations and Management with outstanding proficiency on the following:
* Desktop / Desk Side / Remote Support (Installation, Maintenance and Administration) for Multiple Microsoft Windows OS Platforms:
- Windows 10 Pro on AD
- Windows 8 and 8.1
- Windows 7 on AD
- Windows XP on AD
* Desktop / Desk Side / Remote Support for Multiple Microsoft Office Products:
- Microsoft Office 2016 Pro
- Microsoft Office 2013 Pro
- Microsoft Office 2010 Pro
- Microsoft Office 2007 Pro
- Microsoft Office 365
# MS Word # MS Excel # MS Outlook # MS PowerPoint # MS One Note
* Desktop / Desk Side / Remote Support for Various chat tools:
- Cisco Jabber
- Microsoft Lynch
- Skype
- Telegram
- Slack
- Microsoft Teams
* Active Directory (Access Management, Employee On-Boarding and Exit)
- AD Account creation
+ Adding Computers
+ Adding Users
- AD User Account password reset, suspension, deletion
- AD Access Control
*Desktop Remote Tools:
- Remote Desktop
- Windows Remote Assistance
- Dameware Remote
- Team Viewer
- Anydesk
- ConnectWise Remote
* VOIP Related Proficiencies:
- Nortel/Avaya Command Line Interface (CLI)
- Nortel/Avaya Contact Recording System
- Nortel Contact Center Manager (CCM)
- Nortel Viewer
- Nortel CallPilot
- Verizon OneTalk System
- Twilio Flex
*Wireless Networks
- Gateways (Meraki, Radius, HP MSM, etc.)
- Network Switches (Cisco, Meraki, Netgear, TP-Link, D-Link, HP, etc)
- Access Points (Meraki, RG-AP, Unifi, Zebra, Aruba etc.)
* IT Management/Ticketing Systems
- HP Openview
- Emerson Service Manager
- Zoho Desk
- FreshDesk
*Oracle Virtualbox
*CITRIX L1 Support
*Oracle CRM L1 Support
*AS400 L1 Support
*SAP L1 Support
*Data Entry/Editing/Manipulation
*Data/Information Security
*Data/Internet/Web Research
Work History
Systems & Support Technician - Level 2 / L2 Agent
5.00
Jan 25, 2021
-
Jul 20, 2021
"Freelancer has accepted a new contract with our organization."
Private earnings
Erick Christopher Velonza P. has more jobs. Create an account to review them
Skills
- Data Entry
- Microsoft Active Directory
- Microsoft Office
- Information Technology Operations
- VoIP Administration
- Technical Support
- Desktop Support
- Virtual Assistant
- Internet Research
- Customer Support
- Phone Support
- Call Handling
- Wireless Network Implementation
- Wireless Security
- Network Monitoring
Erick Christopher Velonza P.
San Pedro, Philippines
100%
Job Success
Top Rated
9
Total Jobs
8,763
Total Hours
View profile
All work
Systems & Support Team Lead | Desktop Engr. L2 | IT Service Desk
Specializes in$20.00/hr
With more than 14 years of I.T. experience in Operations and Management with outstanding proficiency on the following:
* Desktop / Desk Side / Remote Support (Installation, Maintenance and Administration) for Multiple Microsoft Windows OS Platforms:
- Windows 10 Pro on AD
- Windows 8 and 8.1
- Windows 7 on AD
- Windows XP on AD
* Desktop / Desk Side / Remote Support for Multiple Microsoft Office Products:
- Microsoft Office 2016 Pro
- Microsoft Office 2013 Pro
- Microsoft Office 2010 Pro
- Microsoft Office 2007 Pro
- Microsoft Office 365
# MS Word # MS Excel # MS Outlook # MS PowerPoint # MS One Note
* Desktop / Desk Side / Remote Support for Various chat tools:
- Cisco Jabber
- Microsoft Lynch
- Skype
- Telegram
- Slack
- Microsoft Teams
* Active Directory (Access Management, Employee On-Boarding and Exit)
- AD Account creation
+ Adding Computers
+ Adding Users
- AD User Account password reset, suspension, deletion
- AD Access Control
*Desktop Remote Tools:
- Remote Desktop
- Windows Remote Assistance
- Dameware Remote
- Team Viewer
- Anydesk
- ConnectWise Remote
* VOIP Related Proficiencies:
- Nortel/Avaya Command Line Interface (CLI)
- Nortel/Avaya Contact Recording System
- Nortel Contact Center Manager (CCM)
- Nortel Viewer
- Nortel CallPilot
- Verizon OneTalk System
- Twilio Flex
*Wireless Networks
- Gateways (Meraki, Radius, HP MSM, etc.)
- Network Switches (Cisco, Meraki, Netgear, TP-Link, D-Link, HP, etc)
- Access Points (Meraki, RG-AP, Unifi, Zebra, Aruba etc.)
* IT Management/Ticketing Systems
- HP Openview
- Emerson Service Manager
- Zoho Desk
- FreshDesk
*Oracle Virtualbox
*CITRIX L1 Support
*Oracle CRM L1 Support
*AS400 L1 Support
*SAP L1 Support
*Data Entry/Editing/Manipulation
*Data/Information Security
*Data/Internet/Web Research
Work History
Systems & Support Technician - Level 2 / L2 Agent
5.00
Jan 25, 2021
-
Jul 20, 2021
"Freelancer has accepted a new contract with our organization."
Private earnings
Erick Christopher Velonza P. has more jobs. Create an account to review them
Skills
- Data Entry
- Microsoft Active Directory
- Microsoft Office
- Information Technology Operations
- VoIP Administration
- Technical Support
- Desktop Support
- Virtual Assistant
- Internet Research
- Customer Support
- Phone Support
- Call Handling
- Wireless Network Implementation
- Wireless Security
- Network Monitoring
Hours per week
Less than 30 hrs/week