Erick Christopher Velonza P.

Erick Christopher Velonza P.

San PedroPhilippines
Job Success
Top Rated

Systems & Support Team Lead | Desktop Engr. L2 | IT Service Desk

With more than 14 years of I.T. experience in Operations and Management with outstanding proficiency on the following: * Desktop / Desk Side / Remote Support (Installation, Maintenance and Administration) for Multiple Microsoft Windows OS Platforms: - Windows 10 Pro on AD - Windows 8 and 8.1 - Windows 7 on AD - Windows XP on AD * Desktop / Desk Side / Remote Support for Multiple Microsoft Office Products: - Microsoft Office 2016 Pro - Microsoft Office 2013 Pro - Microsoft Office 2010 Pro - Microsoft Office 2007 Pro - Microsoft Office 365 # MS Word # MS Excel # MS Outlook # MS PowerPoint # MS One Note * Desktop / Desk Side / Remote Support for Various chat tools: - Cisco Jabber - Microsoft Lynch - Skype - Telegram - Slack - Microsoft Teams * Active Directory (Access Management, Employee On-Boarding and Exit) - AD Account creation + Adding Computers + Adding Users - AD User Account password reset, suspension, deletion - AD Access Control *Desktop Remote Tools: - Remote Desktop - Windows Remote Assistance - Dameware Remote - Team Viewer - Anydesk - ConnectWise Remote * VOIP Related Proficiencies: - Nortel/Avaya Command Line Interface (CLI) - Nortel/Avaya Contact Recording System - Nortel Contact Center Manager (CCM) - Nortel Viewer - Nortel CallPilot - Verizon OneTalk System - Twilio Flex *Wireless Networks - Gateways (Meraki, Radius, HP MSM, etc.) - Network Switches (Cisco, Meraki, Netgear, TP-Link, D-Link, HP, etc) - Access Points (Meraki, RG-AP, Unifi, Zebra, Aruba etc.) * IT Management/Ticketing Systems - HP Openview - Emerson Service Manager - Zoho Desk - FreshDesk *Oracle Virtualbox *CITRIX L1 Support *Oracle CRM L1 Support *AS400 L1 Support *SAP L1 Support *Data Entry/Editing/Manipulation *Data/Information Security *Data/Internet/Web Research
Rating is 5 out of 5.
5.00 Jan 25, 2021 - Jul 20, 2021

"Freelancer has accepted a new contract with our organization."

Private earnings

Erick Christopher Velonza P. has more jobs. Create an account to review them
Erick Christopher Velonza P.

Erick Christopher Velonza P.

San PedroPhilippines
Job Success
Top Rated
9
Total Jobs
8,763
Total Hours

View profile

Systems & Support Team Lead | Desktop Engr. L2 | IT Service Desk

Specializes in
With more than 14 years of I.T. experience in Operations and Management with outstanding proficiency on the following: * Desktop / Desk Side / Remote Support (Installation, Maintenance and Administration) for Multiple Microsoft Windows OS Platforms: - Windows 10 Pro on AD - Windows 8 and 8.1 - Windows 7 on AD - Windows XP on AD * Desktop / Desk Side / Remote Support for Multiple Microsoft Office Products: - Microsoft Office 2016 Pro - Microsoft Office 2013 Pro - Microsoft Office 2010 Pro - Microsoft Office 2007 Pro - Microsoft Office 365 # MS Word # MS Excel # MS Outlook # MS PowerPoint # MS One Note * Desktop / Desk Side / Remote Support for Various chat tools: - Cisco Jabber - Microsoft Lynch - Skype - Telegram - Slack - Microsoft Teams * Active Directory (Access Management, Employee On-Boarding and Exit) - AD Account creation + Adding Computers + Adding Users - AD User Account password reset, suspension, deletion - AD Access Control *Desktop Remote Tools: - Remote Desktop - Windows Remote Assistance - Dameware Remote - Team Viewer - Anydesk - ConnectWise Remote * VOIP Related Proficiencies: - Nortel/Avaya Command Line Interface (CLI) - Nortel/Avaya Contact Recording System - Nortel Contact Center Manager (CCM) - Nortel Viewer - Nortel CallPilot - Verizon OneTalk System - Twilio Flex *Wireless Networks - Gateways (Meraki, Radius, HP MSM, etc.) - Network Switches (Cisco, Meraki, Netgear, TP-Link, D-Link, HP, etc) - Access Points (Meraki, RG-AP, Unifi, Zebra, Aruba etc.) * IT Management/Ticketing Systems - HP Openview - Emerson Service Manager - Zoho Desk - FreshDesk *Oracle Virtualbox *CITRIX L1 Support *Oracle CRM L1 Support *AS400 L1 Support *SAP L1 Support *Data Entry/Editing/Manipulation *Data/Information Security *Data/Internet/Web Research
Rating is 5 out of 5.
5.00 Jan 25, 2021 - Jul 20, 2021

"Freelancer has accepted a new contract with our organization."

Private earnings

Erick Christopher Velonza P. has more jobs. Create an account to review them
Less than 30 hrs/week