Suzanne Anne R.
Pasig CityPhilippines
85% Job Success

Virtual Assistant | Customer Support Manager for E-Commerce Store

I'm responsible enough to work independently, work in best quality and keeps up with schedule. I'm hardworking and willing to work overtime as the need arises. I've been an Affiliate Manager and Customer Service for over 5 years with this field of business. I Have worked with both inbound and outbound accounts, assisting the customer with their health care accounts, billing and other services that they might need. I've been also a Technical Sales Representative in 2013, assisting customers with their internet service provider sending a technician that will come over to their place to fix their computers. In 2012 I've been a Secretary for Store Development and Franchisee Department in Robinsons Convenience Stores (ministop). I have a solid understanding of computer basics (MS Word, Office, Excel, and PowerPoint) and other Dbase programs. I’m also proficient in using CRM software platforms such as Salesforce, Infusionsoft, Shopify, Amazon, Ebay, Zoho CRM Solutions, Recurly, Zendesk, Desk.com, Freshdesk, Asana, Konnective CRM, ReplyManager, ShipStation and Hootsuite.

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Skills

  • Zendesk
  • Salesforce Service Cloud
  • Email Support
  • Order Processing
  • Email Communication