Mandaluyong City, Philippines
Expert in Team Management, Culture Building and Performance Evolution
Armed with over 20 years of professional experience in the fields of Quality Management, Training, Sales, Marketing, Business Process Modeling and Operations, I am a Certified Lean Six Sigma Master Black Belt, Tenured PQA Lead Assessor and Certified Process Professional. I have in-depth experience in building high performing teams, aligning available resources and present capabilities to customer/end-user expectations and driving a culture of continuous improvement and innovation. My key accomplishments include: 1. Leading various teams in the fields of Training, Quality, Process Excellence and Operations in the Business Process Outsourcing Industry. I have been part of many teams in sales, customer service and technical support holding various roles both on the vendor and client side. 2. One of the Resource Speakers tapped to conduct the Assessors Preparatory Course for the Philippine Quality Awards aimed at producing assessors skilled in understanding the PQA criteria which is the highest award for Performance Excellence in the Philippines awarded no less than by the President of the Republic and managed by the Department of Trade and Industry. 3. Regularly invited to speak in conferences within and outside of the Philippines by organizations such as the Shared Services and Outsourcing Network ("SSON"), International Quality and Productivity Center ("IQPC"). IT and Business Process Association of the Philippines ("IBPAP) to name a few. 4. In recognition of my contributions and expertise in the field of Quality Management, I was recognized as the Quality Manager of the Year by the Philippine Society for Quality in 2018.