Gladys F.
TanjayPhilippines
96% Job Success

Customer Service and Canva Designer

I was previously working online as VA where I manage a shop for a direct client for 2 years. My work mostly handles customer service, process orders, check order trackings, returns, and replacements. I've also worked as customer support using Shopify and Gorgias which I answer customer inquiries, check order status, process replacements & refunds for a US-based client. Before working home-based, I also have 5 years of experience working in the BPO industry where I dealt a lot with customer inquiries and concerns. I also don't just answer phone calls, but was also analyzing customer accounts and issues, and did a lot of researching and multitasking too. I also have background experience using Gorgias, Shopify, ZikAnalytics, Autods, Hipshipper tool and conversing with amazon chat support for concerns/issues. I also have knowledge in using Canva and Powerpoint. When I was working as a VA for a drop shipping client, I was promoted to Assistant Manager in less than a year and manage 4 people under my team.

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Skills

  • Zendesk
  • Email Support
  • Telemarketing
  • Product Listings
  • Gorgias