Ela G.
Pasig CityPhilippines

Product Support Team Lead | Customer Service, Data Entry, Back-Office

I'm an adaptable professional with 10+ years of experience and a proven knowledge of customer communications, customer satisfaction, and key account management. My previous roles and responsibilities include: - working closely with publishers (BJU Press and Loyola Press) in creating digital workbook assignments and activities for US schools and publishers, enabling teachers to integrate digital assignments to their classes seamlessly - assisting customers with their inquiries (phone, email and chat) - delivering accurate information in back-office tasks and data-entry I am also knowledgeable in Zendesk, Learnosity, Google Docs, Google Sheets and Salesforce.
Skills

Skills

  • Email Support
  • Product Support
  • Quality Assurance
  • Quality Audit
  • Decision Making
  • Book Illustration
  • Children's Book Illustration