Kevaughn B.
Spanish TownJamaica

Virtual Assistant|Appointment Setter|Editor|Technical Support

I am dedicated to delivering exceptional service and ensuring outstanding customer experiences. With a strong focus on empathy, persuasion, and rapport building, I have successfully served in roles such as Customer Service Rep, Sales Rep, Telemarketer, Recruiter, Appointment Setter, and Virtual Assistant. My attention to detail and ability to generate innovative ideas have been instrumental in supporting various organizations. As a critical thinker, I excel in organization and problem-solving, both independently and collaboratively. I am proficient in software tools such as CRM (Oracle), Avaya, Vicidial, RingCentral, Slack, and Calendly. Additionally, I possess computer skills in Microsoft Office/Google Suite (Word, Excel, and PowerPoint), with basic knowledge in HTML and CSS. My experience extends to working with various social media platforms, providing live chat support, and offering telemarketing services. Furthermore, I have expertise in proofreading and essay writing, primarily using APA referencing.
Skills

Skills

  • Customer Support
  • Technical Support
  • Virtual Assistance
  • Sales & Marketing
  • Technical Design
  • Web Design
  • Proofreading
  • Data Entry
  • Communications