Alan M.

Venture Capital Analyst | HR Support| Scrum

In today's customer service-oriented society, timely, friendly, proactive service stands sought after out to enhance future business growth. My work is not merely to provide services to your institution but to contribute to achieving your organisation's goals and objectives. I am an excellent human capital manager committed to helping head hunt great talents that will grow your businesses and generate increased revenue while providing top-notch customer support for your current and prospective clients. I have a 4-year track record of taking on progressively responsible roles on the field, exceeding objectives and growing the business. Armed With proficiency in both technical and non-technical, I have been assigned managerial roles in; coordinating with a team, ensuring the best performances, issue resolution and target meetings (KPI and SLA). I have experience using Slack, zoom, Trello, Skype, and Teams, and I am sure to quickly adapt to any form of support or administration required of me. I honour a 2-hour response time to any agreement of communication and a 24-hour response time on weekends. I am always available to discuss your project, if you are ready, you can call or message me IMMEDIATELY.

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  • Order Tracking
  • Email Support
  • Customer Satisfaction
  • Interpersonal Skills
  • Communication Etiquette
  • Communications
  • Candidate Sourcing


Endorsements from past clients

"I hired Alan to help with our company's Customer support. We were very happy with the customer service and in fact, it exceeded expectations. I highly recommend"

Henry O.
Jul 2021


"When I hired Alan as a customer success agent for my clients, he was very proactive and did a great job in handling all customers' complaints. I recommend him for any customer service role and I also look forward to working with him in the future."

Cynthia O.
Jul 2021