Carlo L.

Carlo L.

Cebu CityPhilippines

IT Helpdesk Analyst

Below are my Strengths: - work with integrity - Resilient - Resourceful - Ask when in doubt - Continuous Self-Improvement and learning new technology and processes - open-minded, and take critics / feedback positively Top Skills: - Computer and Network Troubleshooting - IT Service Desk (helpdesk support) - IT MSP Support - IT Service Management - Customer service - Active Directory and Exchange Management Console (EMC) - Office 365 - Project Transition and Technology Enablement. Projects: Business Network Solutions Accomplishment: - IT MSP Support, support BNS clients through Email, call and chat - spiceworks (CRM for ticketing System) - connectwise control for remote access - softphone systems. Projects: Tekiesolutions Accomplishment: - IT MSP Support, support Tekiesolutions clients through test, call and email. - Zoho (CRM for Ticketing system) - Syncromsp (CRM for ticketing system) - Syncro remote for remote access - zoho Assist for remote access - Go to live (soft phone) Projects: Rio Tinto (Accenture) Computer troubleshooting, Office356 & Active Directory Management - Create Network account - Create mailbox / Distribution list - Disable Network account - Attribute configuration - Providing Access permissions for mailboxes & distribution list for end users. - Providing Access for folders by adding end users to AD Group - increase mailbox storage for end users using EMC - Password reset for end user - Email configuration by recreating outlook profile for on premise user and migrated user (users migrated to office365) - SCANPST repair for corrupt .ost/.pst file - Repair MS Office that includes MS outlook application - Do basic troubleshooting Calendars or mailbox issues for end user o Office365: - Providing access to end users for migrated mailboxes through portal.office.com - Providing permissions for end users for Office365 license, Enterprise Mobility, and intune company portal - Troubleshoot by checking end user’s permission through portal.office.com and portal.azure.com for intune. - Symantec VIP Access registration for remote access for end users using Symantec VIP Manager - VPN configuration and troubleshooting - Software troubleshooting for company and client standard applications. For example, Citrix, MS office application, VPN (Orange), Symantec End Point, Cisco WebEx, Web Browser troubleshooting, skype for business or Lync, etc. - Assist end users for printer Mapping o Assist end users for folder and mailbox mapping - Remote Troubleshooting using LMI (LogMeIn) or Skype for business or Lync or MS teams - Software installation Via SCCM (System Center Configuration Manager) Projects : Technology Enablement (Accenture) Accomplishments: - Contribute on continues improvement of processes and troubleshooting methods by finding or forming a best solution on issues within the supported projects and updating the SharePoint Knowledge Base - Assist in providing technical assistance to Service Desk Projects that are in transition - Conduct the automated Quarterly Periodic Access Review (PAR) on TEMPO mail distribution groups, to ensure that members are updated - Ensure that all production workstations (including SD/TEMPO Tools) and equipment are in normal condition and comply with Accenture's Security Standards. With my technical and customer service experiences, I was able to enhance and learn a lot. with these skills, I will ensure my client's welfare and provide the necessary technical solutions that my client will need. I'll be glad to be of assistance and work with you.
Rating is 5 out of 5.
5.00 Aug 3, 2022
Private earnings

Carlo L. has more jobs. Create an account to review them
Carlo L.

Carlo L.

Cebu CityPhilippines
2
Total Jobs
43
Total Hours

View profile

IT Helpdesk Analyst

Specializes in
Below are my Strengths: - work with integrity - Resilient - Resourceful - Ask when in doubt - Continuous Self-Improvement and learning new technology and processes - open-minded, and take critics / feedback positively Top Skills: - Computer and Network Troubleshooting - IT Service Desk (helpdesk support) - IT MSP Support - IT Service Management - Customer service - Active Directory and Exchange Management Console (EMC) - Office 365 - Project Transition and Technology Enablement. Projects: Business Network Solutions Accomplishment: - IT MSP Support, support BNS clients through Email, call and chat - spiceworks (CRM for ticketing System) - connectwise control for remote access - softphone systems. Projects: Tekiesolutions Accomplishment: - IT MSP Support, support Tekiesolutions clients through test, call and email. - Zoho (CRM for Ticketing system) - Syncromsp (CRM for ticketing system) - Syncro remote for remote access - zoho Assist for remote access - Go to live (soft phone) Projects: Rio Tinto (Accenture) Computer troubleshooting, Office356 & Active Directory Management - Create Network account - Create mailbox / Distribution list - Disable Network account - Attribute configuration - Providing Access permissions for mailboxes & distribution list for end users. - Providing Access for folders by adding end users to AD Group - increase mailbox storage for end users using EMC - Password reset for end user - Email configuration by recreating outlook profile for on premise user and migrated user (users migrated to office365) - SCANPST repair for corrupt .ost/.pst file - Repair MS Office that includes MS outlook application - Do basic troubleshooting Calendars or mailbox issues for end user o Office365: - Providing access to end users for migrated mailboxes through portal.office.com - Providing permissions for end users for Office365 license, Enterprise Mobility, and intune company portal - Troubleshoot by checking end user’s permission through portal.office.com and portal.azure.com for intune. - Symantec VIP Access registration for remote access for end users using Symantec VIP Manager - VPN configuration and troubleshooting - Software troubleshooting for company and client standard applications. For example, Citrix, MS office application, VPN (Orange), Symantec End Point, Cisco WebEx, Web Browser troubleshooting, skype for business or Lync, etc. - Assist end users for printer Mapping o Assist end users for folder and mailbox mapping - Remote Troubleshooting using LMI (LogMeIn) or Skype for business or Lync or MS teams - Software installation Via SCCM (System Center Configuration Manager) Projects : Technology Enablement (Accenture) Accomplishments: - Contribute on continues improvement of processes and troubleshooting methods by finding or forming a best solution on issues within the supported projects and updating the SharePoint Knowledge Base - Assist in providing technical assistance to Service Desk Projects that are in transition - Conduct the automated Quarterly Periodic Access Review (PAR) on TEMPO mail distribution groups, to ensure that members are updated - Ensure that all production workstations (including SD/TEMPO Tools) and equipment are in normal condition and comply with Accenture's Security Standards. With my technical and customer service experiences, I was able to enhance and learn a lot. with these skills, I will ensure my client's welfare and provide the necessary technical solutions that my client will need. I'll be glad to be of assistance and work with you.
Rating is 5 out of 5.
5.00 Aug 3, 2022
Private earnings

Carlo L. has more jobs. Create an account to review them
More than 30 hrs/week