Romel D.
SantiagoPhilippines
100% Job Success

Customer Service Representative

I have worked for a Debt Settlement Company as a Payment Specialist for almost 5 years. I handled inbound and outbound calls with Law Offices, Collection Agencies, and Banks. My responsibilities include ensuring letters from financial institutions are on file and review for accuracy before processing. Ensure payments to creditors are loaded and processed on time and utilizing correct payment types. Monitor missing/late payments and contact creditors accordingly. Appropriately update accounts as paid/settled. I am a hardworking, good listener, team player, flexible, fast learner, and adaptable to meet my clients' satisfaction. I value my clients' trust and I commit myself to any job, taking full responsibility in completing designated tasks ahead of time. My skills include: • Call / Telephone Handling • Email Management • Data entry • Internet research • Payment • Loans • Negotiation
Work history

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Skills

Skills

  • Product Development
  • CRM Software
  • Relationship Management
  • Customer Development
  • Technical Support
  • Client Management
  • Format Conversion