Jessika V.
Cajica, Colombia
100%
Job Success
Marketing/Ops Coordinator/ Customer Relationship Specialist
$35.00/hr
Native English & Spanish, Bilingual professional raised in West Palm Beach Florida.
I'm skilled and effective customer service professional with over 10 years supervisory, training, coaching, recruitment and Quality experience. Resolving and reducing customer complaints and meeting customer service level agreements. Competently implemented training, coaching, and quality materials and trained staff to achieve excellent customer satisfaction levels. Responsible for successful strategic initiatives to improve team productivity and increase staff retention. A decisive action-orientated manager who successfully takes complete ownership of the customer service function.
Work History
Strategic Client Relationship Manager - Onboarding/Retention/Growth
Jul 13, 2021
-
Dec 15, 2021
No feedback given
Private earnings
Customer Experience (Delight) Manager
3.20
Oct 6, 2020
-
Jan 4, 2021
Private earnings
Spanish speaking Online trainer for EdTech company
Sep 5, 2019
-
Jul 20, 2020
No feedback given
Private earnings
Need Customer Service Representative and Virtual Assistant
Nov 22, 2016
-
Aug 12, 2019
No feedback given
Private earnings
Trainer, Facilitator and Customer On-boarding consultant (Customer Success - CS)
5.00
Sep 19, 2016
-
Jan 19, 2019
"Jessika was a pleasure to work with. She has strong written and verbal communication and always provided the most professional support to our clients. Jessika also demonstrated her ability to quickly learn and adapt to responding to technical questions."
Private earnings
Customer Service Hero
Mar 11, 2016
-
Apr 13, 2016
No feedback given
Private earnings
Executive Concierge
Jun 30, 2015
-
Sep 5, 2015
No feedback given
Private earnings
Jessika V. has more jobs. Create an account to review them
Skills
- Project Management
- Management Development
- Employee Training
- Customer Retention
- Supervisory Skills
- Digital Marketing
- Email Marketing
- Customer Development
- SaaS
- Communications
- Customer Service Training
- Customer Onboarding
- Customer Relationship Management
- Cross Functional Team Leadership
- Social Media Management
Jessika V.
Cajica, Colombia
100%
Job Success
14
Total Jobs
11,627
Total Hours
Marketing/Ops Coordinator/ Customer Relationship Specialist
Specializes in$35.00/hr
Native English & Spanish, Bilingual professional raised in West Palm Beach Florida.
I'm skilled and effective customer service professional with over 10 years supervisory, training, coaching, recruitment and Quality experience. Resolving and reducing customer complaints and meeting customer service level agreements. Competently implemented training, coaching, and quality materials and trained staff to achieve excellent customer satisfaction levels. Responsible for successful strategic initiatives to improve team productivity and increase staff retention. A decisive action-orientated manager who successfully takes complete ownership of the customer service function.
Work History
Strategic Client Relationship Manager - Onboarding/Retention/Growth
Jul 13, 2021
-
Dec 15, 2021
No feedback given
Private earnings
Customer Experience (Delight) Manager
3.20
Oct 6, 2020
-
Jan 4, 2021
Private earnings
Spanish speaking Online trainer for EdTech company
Sep 5, 2019
-
Jul 20, 2020
No feedback given
Private earnings
Need Customer Service Representative and Virtual Assistant
Nov 22, 2016
-
Aug 12, 2019
No feedback given
Private earnings
Trainer, Facilitator and Customer On-boarding consultant (Customer Success - CS)
5.00
Sep 19, 2016
-
Jan 19, 2019
"Jessika was a pleasure to work with. She has strong written and verbal communication and always provided the most professional support to our clients. Jessika also demonstrated her ability to quickly learn and adapt to responding to technical questions."
Private earnings
Customer Service Hero
Mar 11, 2016
-
Apr 13, 2016
No feedback given
Private earnings
Executive Concierge
Jun 30, 2015
-
Sep 5, 2015
No feedback given
Private earnings
Jessika V. has more jobs. Create an account to review them
Skills
- Project Management
- Management Development
- Employee Training
- Customer Retention
- Supervisory Skills
- Digital Marketing
- Email Marketing
- Customer Development
- SaaS
- Communications
- Customer Service Training
- Customer Onboarding
- Customer Relationship Management
- Cross Functional Team Leadership
- Social Media Management
Hours per week
Less than 30 hrs/week