Dianah W.
Nairobi, Kenya
100%
Job Success
Top Rated Plus
Customer Support Specialist (12 yrs experience)| E-comm|Amazon|Airbnb
$25.00/hr
Hi there.
Looking for a Customer Support Professional who can provide excellent customer support services through email, chat, social media, and phone? Having worked as a Customer Support Specialist for the past 12 years, I have provided these services and more to a large range of businesses all over the globe.
Working closely with business owners, and as a business owner myself I understand you want to provide the absolute best service possible to your customers and other stakeholders. Customer service has been the leading competitive edge for many businesses in this error of digital businesses and nothing helps a business more than a repeat/loyal customer and organic referrals. It's from this knowledge that I base my efforts on. I aim to provide businesses with the best customer service possible.
When you work with me, you are not just working with another employee, but with a person that will treat your business as their own. I value responsibility, integrity, accountability, and quality work - I'm a kingdom person, and understand the importance of excellence in everything I do.
If you think, we could be a good fit then invite me for a chat and let us discuss your project further.
Work history
Work history
Customer Service Representative for fashion company
Jan 12, 2024
-
Mar 3, 2025
"Amazing representative for the company. Dianah has a great experience and attitude, as she makes sure that the customers are taken care of properly. She is always positive towards improving…
Private earnings
Gorgias Customer Support
Aug 27, 2024
-
Nov 15, 2024
"Dianah is a pleasure to work with and can recommend her as a reliable freelancer"
Private earnings
A professional virtual assistant
Jun 25, 2019
-
Jun 5, 2024
"Thank you for doing your best."
Private earnings
Virtual Assistant for Coaching business
5.0
of 2 reviews
Sep 15, 2022
-
Oct 16, 2023
5.0
"Dianah has been an absolute Godsend. Intelligent, proactive and highly competent, I can trust that anything admin-related will get done without me having to ask or chase. I recommend Dianah…
Private earnings
Customer Service & Email Support
Aug 7, 2019
-
Apr 17, 2023
"We worked with her for many years. She is very professional and easy to work with. We might hire her after a few months or so when we need her…
Private earnings
VA for Online Course
Oct 4, 2021
-
Mar 22, 2023
"We hired Diana to assist with some ops asks for a 10-week course. She was excellent - she's well organized, does a great job with her work, and was extremely…
Private earnings
Customer Service Representative
Mar 18, 2022
-
Oct 10, 2022
Private earnings
Virtual Customer Service Assistance for Shopify store
5.0
of 2 reviews
Mar 31, 2021
-
May 11, 2022
5.0
"Dianah has been the ideal Virtual Assistant for our small business. She handled customer inquiries thoughtfully and made our customers feel heard. She exercised good judgement and was always keen…
Private earnings
Customer Support Agent using Gorgias.io and Shopify
May 26, 2021
-
Sep 14, 2021
"Dianah has been our best customer support team member ever! She goes above and beyond to make sure our customers receive the fastest and best quality service. We highly recommend…
Private earnings
Rewriting Web Articles for Blogs
Mar 15, 2021
-
Aug 22, 2021
"I have the highest respect for Dianah as a person of integrity and as a re-writer of proven abilities! Unfortunately, this particular project had to be cancelled due to a…
Private earnings
Customer Support Manager
Mar 3, 2025
-
Present
Job in progress
Private earnings
Smart and skilled CSR for an E-Commerce brand
Dec 6, 2024
-
Present
Job in progress
Private earnings
Guest Messaging Manager for Short Term Rentals
May 7, 2024
-
Present
Job in progress
Private earnings
Executive Assistant
Oct 16, 2023
-
Present
Job in progress
Private earnings
Daily Customer Support via Email
Dec 12, 2022
-
Present
Job in progress
Private earnings
Customer Support Agent using Gorgias.io and Shopify
Sep 14, 2021
-
Present
Job in progress
Private earnings
Business/Executive/Administrative Assistant
Jan 28, 2021
-
Present
Job in progress
Private earnings
Professional content writer in the fashion industry
Oct 14, 2020
-
Present
Job in progress
Private earnings
Customer Service, Sales Support & Social Media Coordinator
Oct 6, 2020
-
Present
Job in progress
Private earnings
Swahili Support Staff/Teacher for Ongoing Work
Dec 14, 2019
-
Present
Job in progress
Private earnings
Dianah W. has more jobs. Create an account to review them
Skills
Skills
- Email Support
- Ecommerce Support
- Online Chat Support
- Social Media Management
- Data Entry
- Customer Support
- Customer Service
- Customer Care
- Virtual Assistance
- Social Customer Service
- Shopify
- Project Management
- Amazon
- eBay
- Swahili to English Translation
- Blog Writing
Project catalog
Get started working with Dianah quickly with these predefined projects.
Get started working with Dianah quickly with these predefined projects.
You will get 40 hours of quality customer services and admin work every week.
From $90
5 days delivery